Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Love Trupanion
My dog was attacked by a large dog and suffered life threatening injuries. The ease of the claims and the friendliness and competent staff have been so helpful and appreciated during this difficult time. We are so thankful we have Trupanion coverage.
Insurer: Trupanion
By: Liz
Awesome claim and customer service!
We have had our Italian Greyhound, Sophie, on Trupanion since we got her! We picked a plan that worked for us and have had nothing but fast claim service and cant say enough good things about the company! Highly recommend!
Insurer: Trupanion
By: Jo
Best Insurance for your Furry Family Member
My kitty Jenny had to spend a overnight in a Veterinary hospital just last week. I had such pice of mind knowing I have HEALTHY PAWS Pet Insuance. Claim submission is just a picture you send over your phone. I had a explanation of benefits within lest than 24 hours. I had very kind hearted emails from them wishing her well. I had a check on my mail box in less than a week. They are a Awesome Company and I would Highly Recommend them!
Insurer: Healthy Paws
By: Melanie
Best thing you could have for your pet
Healthy paws was great to reimburse my dogs very expensive emergency visit To the hospital,they even covered checkup blood work later, I choose them by reviews and was right decision,best money I’m spending for my pets,I highly recommend healthy paws. Affordable price,fast reimbursement and great customer service
Insurer: Healthy Paws
By: Nino
Thank you Healthy Pets
Although we had never had pet insurance for our previous pets, we decided to look into it when we adopted our black lab mix, Reggie. He was three when we got him and we had no information about his prior medical history. So we went online to check out the "ten best" pet insurance companies. We decided on Healthy Paws based on their coverage, their rates, their reputation and their non-profit foundation that helps homeless pets. And we are so glad we did! It's incredibly easy to submit claims online and reimbursements are paid directly to my bank, usually within a few days of submitting my claim. The coverage we receive from Healthy Paws has enabled us to provide the very best care possible for Reggie. And they seem to really care about him too; they periodically send emails asking how he's doing. We have nothing but high praise for Healthy Paws and recommend them without reservation to anyone considering insurance for their pet!
Insurer: Healthy Paws
By: ROSEANN
Great customer servicer
Great customer service.
Insurer: Prudent Pet
By: Vinnie
Because it is a great insurance company and the staff are super helpful
Because it is a great insurance company and the staff are super helpful
Insurer: Trupanion
By:
Shelby
My little dog digested a foreign object and after survey to try to safe her she died. When I contacted Trupanion they handle everything. I just sent the bill receipts. I was totally distraught and the way I was treated by one of Trupanion's representative was with compassion and genuine care and sorrow for my loss. She looked after everything and I was kept informed on the progress of my claim and I was immediately sent a cheque based on my plan. Thank you for the professional way this was handled at a very sad time in my life.
Insurer: Trupanion Canada
By: Judy