Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great customer servicer
Great customer service.
Insurer: Prudent Pet
By: Vinnie
Because it is a great insurance company and the staff are super helpful
Because it is a great insurance company and the staff are super helpful
Insurer: Trupanion
By:
Shelby
My little dog digested a foreign object and after survey to try to safe her she died. When I contacted Trupanion they handle everything. I just sent the bill receipts. I was totally distraught and the way I was treated by one of Trupanion's representative was with compassion and genuine care and sorrow for my loss. She looked after everything and I was kept informed on the progress of my claim and I was immediately sent a cheque based on my plan. Thank you for the professional way this was handled at a very sad time in my life.
Insurer: Trupanion Canada
By: Judy
Good Professionalism, Quality, Responsiveness, Value
Good Professionalism, Quality, Responsiveness, Value
Insurer: Pumpkin
By: Anita
Adam was able to get me reinstated without difficulty.
Adam was able to get me reinstated without difficulty. I have no complaints as to how my customer service was rendered.
Insurer: Trupanion
By: Catherine
I don't think I waited a full 60 seconds before someone came on line to "chat" with me and he immediately proposed a solution to my problem.
I don't think I waited a full 60 seconds before someone came on line to "chat" with me, and he immediately proposed a solution to my problem. Having recently retired from a heavily customer-service oriented organization, I thoroughly appreciate the level of accommodation your company provides.
Insurer: Trupanion
By:
Jordan was a big help and made me understand my plan better.
Jordan was a big help and made me understand my plan better.
Insurer: Trupanion
By:
Krista was very compassionate and caring.
Krista was very compassionate and caring.
Insurer: Trupanion
By: Edward
My experience with Trupanion has been exceptional!
My experience with Trupanion has been exceptional! My dog, Blade collapsed in 2017 (infection on his brain) which he recovered from because I was able to get him the treatment he needed. In 2020 he became lame and I (again) was able to get him the proper treatment and he is on the mend. I would not be able to provide these services to Blade without the help of Trupanion. I am extremely grateful and Blade is too! :)
Insurer: Trupanion
By: Elizabeth