Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Coverage hands down...Thank You Healthy Paws
Thank you Healthy Paws for your outstanding coverage. My dog Snickers was struck by a car and needed several surgeries. Healthy Paws did exactly what they say they would. Covered everything they said they would. After thousands and thousands in bills, Healthy Paws was there when we needed them the most. Can't thank you enough....Snicker's is healthy and doing great!!
Insurer: Healthy Paws
By: Frank
Excellent choice for pet insurance
Our experience with Pet's Best has been great so far. We had a labrador retriever for 13 years who had many health challenges and became quite expensive. We swore if we ever got another dog, we would get pet insurance from day one. So, this past January, when we got a puppy (right before COVID hit) we researched for pet insurance and I found Pet's Best. Our vet had provided us with a few other companies, but their plans didn't have as good as coverage. We decided to sign up for the BestBenefit plan and it was the best decision we could have made. When our pup was just four months old, we learned that developed elbow dysplasia, which is a genetic disorder similar to arthritis in humans. She had to undergo double elbow surgery, which cost us over $3500. We had only been with Pets Best for several months, and even though our plan covered this genetic disorder, I thought for sure they would find a way and not pay us the 90%. They originally denied the claim, and when I called them to discuss it, I learned that they simply needed additional documentation, which I promptly sent. Two weeks later, I received the reimbursement check for the full 90%. Although calling and talking to someone can take upwards of 20-30 minutes, it was worth the wait for me to speak to a representative to know what was going on. Like many insurance companies, you need to stay on top of your claims, and be sure to reach out if you have concerns. When I did speak with the woman at Pets Best, she was very helpful and gave me the appropriate information to see my claim was reimbursed. Although this is our first experience using pet insurance, we are very happy to have chosen Pets Best and I would recommend them to anyone who is contemplating insuring their fur babies.
Insurer: Pets Best
By: Terry
Great Insurance
Healthy Paws is great and not too expensive. My husky is a typical husky, gets into everything and is very accident prone. They have given us no issues with the amount of claims we've had to file. Their claim filing procedure is extremely easy and you get your payment in approximately 10 days!
Insurer: Healthy Paws
By: Giuseppa
There when you need it.
Bodhi, our 8 year old toy poodle, has been insured with healthy paws since he was 6 months old. A year ago we got the devastating news that Bodhi had developed Diabetes, and would most likely need cataract surgery. In the year since his diagnosis, he has had a number of veterinary tests, as well as cataract surgery in both eyes. Healthy Paws has been fantastic in helping to pay for these procedures - and was very communicative throughout. A common complaint is the fact that premiums increase every year (ours have doubled in the 8 years since we took the insurance out) - but to us it's completely worth it since they have been so good at paying for Bodhi's health . We wholeheartedly recommend Healthy Paws - like all insurance - you hope you never have to claim - but it is nice knowing they will come through for you when you need it.
Insurer: Healthy Paws
By: fraser
First time filing Claim
My pet has been insured for more than a year and luckily haven’t had any issues. Took him for his annual wellness exam. I’m so surprised how easy it was to file for a claim, let alone I got 100% of my claim. I received an email informing me that my claim is complete within a reasonable timeframe. I’m glad I picked this insurance company which is a partner for USAA. Thanks you for the quick and hassle free process.
Insurer: Embrace
By: Ed
Healthy Paws Gets 10/10 Paws
Healthy Paws makes filing claims extremely easy and always processes my claims very timely (usually in a few days). I usually use the website, but I have tried the app before too. When my dog had a health issue recently, the Healthy Paws team even reached out to make sure he was feeling better. My experience has been amazing and I would recommend.
Insurer: Healthy Paws
By: Sam
Because the people are very nice.
Because the people are very nice.
Insurer: Trupanion
By: lisa
Because Trupanion does what they say they’re going to do.
Because Trupanion does what they say they’re going to do. They have literally saved my dogs life, because I’m not sure if we could have afforded her care otherwise.
Insurer: Trupanion
By: Holly
Friendly excellent customer service very helpful
Friendly, excellent customer service, very helpful
Insurer: Trupanion
By: Shelley
Jason was super sweet and helped me update my payment info ??
Jason was super sweet and helped me update my payment info ??
Insurer: Trupanion Canada
By: Leslie