Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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All my questions were answered In a professional considerate and positive manor
All my questions were answered In a professional, considerate, and positive manor
Insurer: Trupanion
By: Barbara
Always there to help!
Always there to help! Very quick with helping
Insurer: Trupanion
By:
Ari was very friendly and helpful.
Ari was very friendly and helpful. Very knowledgeable and answered my questions quickly.
Insurer: Trupanion
By: Margaret
Because he was extremely helpful listen to what I said and took care of the issue.
Because he was extremely helpful, listen to what I said, and took care of the issue.
Insurer: Trupanion
By: Marilyn
BECAUSE YOUR COMPANY IS TRUSTWORTHY AND EFFICIENT!
BECAUSE YOUR COMPANY IS TRUSTWORTHY AND EFFICIENT! AND VERY NICE PEOPLE WORKING THERE!! I TELL EVERYONE ABOUT TRUPANION!! THANK AND KEEP UP THE GREAT JOB! GOD BLESS YOU ALL !!
Insurer: Trupanion
By: Rob
Claims processed very quickly.
Claims processed very quickly. Customer service is excellent!
Insurer: Trupanion
By: Mary
Dustin was polite and efficient.
Dustin was polite and efficient. Made the changes to my policies with no problem.
Insurer: Trupanion
By: Colin
Every person I’ve ever dealt with at Trupanion has always gone above and beyond.
Every person I’ve ever dealt with at Trupanion has always gone above and beyond. Erin was just the latest in a long list of amazing people I’ve dealt with at Trupanion. If human health insurance companies had half the bedside manner and compassion as Trupanion: our health care system would be far more equitable, and Americans would be far happier and healthier. In such a stressful time, when our pup & cat sons and daughters have to undergo surgery or have a serious health issue, the last thing us parents should have to or need to worry about, especially in this economy and this pandemic, is “How am I going to pay for this?” It’s not a question of IF — it’s a question of HOW, because we love our fur babies and would do anything for them. With that being said, I’m eternally grateful for discovering Trupanion, and I refer it to *every* dog parent I meet, whether I know them or not. Trupanion’s coverage is fair and clear, claims are processed quickly, and most importantly: every person on the Trupanion team is kind and patient. I can’t stress that last part enough. God willing, you will never need to use pet insurance — but the peace of mind that comes with having Trupanion is priceless. God bless you all and thank you for being there for me and my baby, always.
Insurer: Trupanion
By: Maryam