Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Friendly and helpful people.
Friendly and helpful people.
Insurer: Trupanion
By: Seth
Customer service great.
Customer service great. Claims seem to be handled promptly.
Insurer: Trupanion
By: Virginia
Excellent customer service
Excellent customer service
Insurer: Trupanion
By: Mary
People are very kind and responsive!
People are very kind and responsive!
Insurer: Trupanion
By: Maryanne
The Trupanion customer care reps truly care about me and my pets.
The Trupanion customer care reps truly care about me and my pets. They’re friendly and warm, yet very knowledgeable about the various aspects of the services and policies they offer. They’ve always been very responsive and accurate and I highly recommend them for your pets’ health insurance needs.
Insurer: Trupanion
By: Marita
Very friendly.
Very friendly. Helpful and responsive
Insurer: Trupanion
By: Chris
Beyond helpful
The customer service representative I spoke with was beyond helpful and truly represented your organization in the most positive way! Thank you!
Insurer: AKC
By: GRACE
Great Insurance, Highly recommend
I am a new pet owner. I didn't know what to expect. I shopped around because I knew pet insurance was a must. After making a few calls I didn't get that sense of comfort until I called healthy paws pet insurance. The gentleman on the phone answered all my questions and was super nice. Then the application process on the website was super easy to complete. I have been in the need to already file a couple of claims and I am amazed on the timing that they are processed and getting reimbursed. It's Fast less than the 10 days mentioned. AMAZED. I will Highly recommend it.
Insurer: Healthy Paws
By: Edith
Paws Down The Best Insurance Out There
I switched to Healthy Paws in 2018 after having another highly rated policy that I had on my other pets in the past but found the per incident deductible, lifetime limit and limited reimbursement rates disappointing. Switching to Healthy Paws was a blessing when my five and half year mixed mutt female dog recently had an emergency on a Saturday morning in early August. I'm fortunate to have an excellent animal emergency hospital close by that was able to get her in right away and start treatment for what we discovered was a blocked uretha that required surgery and a seven day stay in the ICU when it turned into a much more complicated medical issue than initially diagnosed. Scary times but she's home and doing well now. Since I've never had to file a claim with Healthy Paws they were wonderful in guiding me through what was needed to submit and file her claims to get them paid quickly. Their customer service department is by far the best I've dealt with. Kind, knowledgeable and will help you every step of the way to get your claim paid quickly. They even emailed me to see how Lea was recovering after her hospital stay and continue to do so even though it's been over a month since she came home. I highly recommend Healthy Paws to anyone looking for excellent health insurance for your furry pal.
Insurer: Healthy Paws
By: Rebecca