Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Robert D
Although I feel the monthly payment is ia bit high, customer service was great.
Insurer: Trupanion
By: Robert
Always great customer service
Always great customer service
Insurer: Trupanion
By:
The best
Always seamless and quick love trupanion
Insurer: Trupanion
By: Deborah
Fast professional compassionate response by call center when I contacted them before going to a 24 hr vet hospital on a holiday weekend when my dog had a serious urgent medical problem.
Fast, professional, compassionate response by call center when I contacted them before going to a 24 hr vet hospital on a holiday weekend when my dog had a serious urgent medical problem. Never made a claim before and they explained everything I needed to know about coverage. Helped me stay focused on the medical problem. Highly recommended
Insurer: Trupanion
By: Scott
Great experience.
Great experience. Answered my questions.
Insurer: Trupanion
By: Shan
I have not filed any claims yet but you have answered my questions promptly and made me feel better about choices I may need to make with Gus
I have not filed any claims yet but you have answered my questions promptly and made me feel better about choices I may need to make with Gus
Insurer: Trupanion
By:
It is difficult when your baby is sick but Trupanion takes that extra step to calm the nerves
It is difficult when your baby is sick but Trupanion takes that extra step to calm the nerves
Insurer: Trupanion
By: Denise
Julie was incredibly helpful.
Julie was incredibly helpful. She went above and beyond to help me figure out some information as well as to ask me about my dog in the time the conversation was a bit lighter. She seemed to genuinely care about my pet. As for the insurance itself I have not had an experience with, but if it reflects what is being put out there by their workers I would assume it is great as well.
Insurer: Trupanion
By: Robert
Lucy Klein - bad claim experience
My claim was denied and I’m in the appeal process with my vet because they tried to tell me that the condition was pre-existing. My vet said there’s no way what I treated your dog for is pre-existing. This is why I cancel pet insurance years ago because I paid premium and constantly had to fight to get anything paid
Insurer: Trupanion
By: Angela