Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Prompt service
I would recommend Trupanion for sure...... their service and follow-ups are prompt, does take a while to get the check, nevertheless I am reimbursed 90% as stated. Thank you for your prompt and courteous service.
Insurer: Trupanion
By: Jayashree
Everyone has been extremely helpful
Everyone has been extremely helpful
Insurer: Trupanion
By:
Fast and easy to set up an account.
Fast and easy to set up an account. Flexible deductible and good customer service.
Insurer: Trupanion
By:
Got put on hold for 10 minutes than was told I would get a call back which never happened.
Got put on hold for 10 minutes than was told I would get a call back which never happened...not a fan of rate raises when on a fixed Income...
Insurer: Trupanion
By: Mark
I have had nothing but good experiences with having Trupanion.
I have had nothing but good experiences with having Trupanion. Customer service agents are always very nice and helpful! With my dog going through chemo I am so glad I have Trupanion as my pet insurance.
Insurer: Trupanion
By: Mary
I just had excellent customer service through the chat with Ali.
I just had excellent customer service through the chat with Ali. She was very helpful and took care of my questions.
Insurer: Trupanion
By:
SWIFT ATTENTION
Response was quick and considerate
Insurer: Trupanion
By: Ronald
Samson the Shitzu.
Thank you for all of your assistance. It is a very easy and painless experience
Insurer: Trupanion
By: David