Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very satisfied with service
We have had excellent customer service from Trupanion every since we bought it almost ten years ago. We bought insurance for our new puppy a couple years ago also. I highly recommend Trupanion!
Insurer: Trupanion
By: Tammy
Easy Communication
Very easy to eirk with Embrace staff - Everyone has been competent, efficient, helpful, and kind. Thank you!
Insurer: Embrace
By: Patricia
Everyone was so patient during my crisis whenever I would call in and gave such reasonable supportive support and I called often
During the pandemic most employees I know we're so stressed. My cat had a very urgent crisis requiring surgery and I called in a lot. No one expects in Canada to be talking about money in such a crisis and here we were discussing detail. I found I called people who actually had animals who actually understood how I felt ever on the side of the animal as well as myself. I was given rational, information that made me understand why my claim was taking long. I got more support from these people talking about my pets and the crisis. I would have placed 10 out of 10 but I was told a long time ago in a review you should't do this.
Insurer: Petsecure
By: Donna
Prompt service
I would recommend Trupanion for sure...... their service and follow-ups are prompt, does take a while to get the check, nevertheless I am reimbursed 90% as stated. Thank you for your prompt and courteous service.
Insurer: Trupanion
By: Jayashree
Everyone has been extremely helpful
Everyone has been extremely helpful
Insurer: Trupanion
By:
Fast and easy to set up an account.
Fast and easy to set up an account. Flexible deductible and good customer service.
Insurer: Trupanion
By:
Got put on hold for 10 minutes than was told I would get a call back which never happened.
Got put on hold for 10 minutes than was told I would get a call back which never happened...not a fan of rate raises when on a fixed Income...
Insurer: Trupanion
By: Mark
I have had nothing but good experiences with having Trupanion.
I have had nothing but good experiences with having Trupanion. Customer service agents are always very nice and helpful! With my dog going through chemo I am so glad I have Trupanion as my pet insurance.
Insurer: Trupanion
By: Mary