Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy, communicative
Jackson has been covered by Embrace for almost a year and we’ve been happy ever since. Anything that isn’t covered under his policy is typically covered under the additional wellness rewards I have for him. Filing a claim is super simple, any questions are always answered by helpful, friendly customer service, and we get reimbursed within 2 weeks of filing the claim, but usually faster. So glad to have peace of mind knowing my boy is covered!
Insurer: Embrace
By: Sierra
Remarkably good service and easy to claim
I give TruPanion 10/10 for everything. They have helped me with the costs of getting my 12yr old dog through cancer, ongoing problems with IBD and now his failing heart. It is a true comfort to know that they will help me get through the financial problem. I will certainly be using them again when the time comes for my beloved Teddy to move on and for me to raise another companion. Thank you TruPanion for your care and concern and very efficient service.
Insurer: Trupanion
By: Eila
You never know when
I would have never thought our 18 month of Golden would need hip surgery this young! But he did - and MyEmbrasse came through covering the expense so we could get the best care of my daughter's bestie. The Claim process was pretty easy, a 1 page claim form to get signed by the provider, copy of the invoice and they handled the rest.
Insurer: Embrace
By: Severine
Best decision I’ve made!
Sadly my last two pups had extremely high vet bills (granted pet insurance wasn’t much of a thing 15+ years ago) but I promised myself the next fur baby would have insurance. I started asking my vet the top ones they recommended to help narrow it down and they gave me 3 to look into. I sent several emails and questions to each and I settled with Healthy Paws. All the companies had similar coverage but I was able to tweak the plan a bit more with Healthy Paws, everything from the deductible and the reimbursement rate. I couldn’t be happier with them and uploading claim documents is super easy and they are easy to reach and their communication is great. They even sent me an email asking how my pup was after a recent lass removal surgery (she’s great in case you’re wondering). Bottom line is I love them and can’t say enough good things about them.
Insurer: Healthy Paws
By: Megan
Very positive experience with every claim.
We have 3 policies (dogs) with healthypaws for the last 3 years. I am impressed with their customer services, easy claim process and the fast and helpful response whenever you call them on the phone. One of my dogs just had a major leg surgery 2 weeks ago. Healthy Paws made claim so easy for us. All we did with claim was submitting a picture of the vet bill on their app. We received the 90% reimbursement less than 14 days later. The excellent customer services also sent an email to check in on our dog after they sent out the check. We highly recommend healthy Paws for pet owners. I wish the human health insurance companies would be half as good as healthy Paws.!
Insurer: Healthy Paws
By: Carmen
Healthy Paws is amazing!
We have had a few small claims and Healthy Paws paid the claim within 3-4 days. Then our dog tore her ACL and had to have major surgery. I figured it would take quite awhile to be reimbursed and that they would try to see what they could exclude. That was NOT our experience at all. They paid exactly what the policy said they would pay AND we had our money deposited within about 5 business days. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Jayne
So easy to file a claim, no hassle, quick payment
I’m glad I did my research and decided on Healthy Paws pet insurance. Although I hoped to never need it, the inevitable puppy emergency happened and filing a claim with Healthy Paws was so simple. They took the worry out of the cost for helping my buddy feel better. Not only was the claim supper easy, I filed it on my phone app and had a check in my had in less than 10 days!
Insurer: Healthy Paws
By: Lael
Consistently good
I’ve been with Embrace for more than 12 years. All my interactions with them have been personal and top-notch. They are attentive, have an excellent website to communicate through, always reimburses timely, and automatically through direct deposit. An impressive and well-run organization.
Insurer: Embrace
By: Bobbi