Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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An Insurance Company That Actually Cares For Your Fur Baby!
I have never had such caring and responsive customer service than with Healthy Paws. They truly care about my fur babies! My claim was handled quickly and fairly. Look no further for EXCELLENT pet insurance. It's a great investment in your pet's health and well being.
Insurer: Healthy Paws
By: Mitzi
Avoid at all costs
PetsBest took a month to process my claim for a standard vet visit and then did not pay the whole amount - they did not even cover the disposal fee - please read the reviews on google or bbb before you choose an insurance company.
Insurer: Pets Best
By: John
Satisfied Long Term Customer
After trying other pet insurance carriers for several years, once we found Healthy Paws, we found a permanent pet insurance partner for our two dogs. Healthy Paws has been easy to work with and provides prompt claim responses and payouts. There is definitely a peace of mind to knowing we can get any medical service necessary to maintain the health of our pups thanks to Healthy Paws!
Insurer: Healthy Paws
By: Charles
Financial ease during our pups surgery!
Our dog Remy unfortunately had to go under TPLO surgery. I called ahead of time to customer service to ensure this was covered. They were super helpful and of course covered the entire surgery. The direct deposit option is great and made the financial process of this a breeze! Thank you!
Insurer: Healthy Paws
By: Katie
Great care and compassion
Very happy with the service and professionalism.
Insurer: Pets Best
By: Claudia
Best pet insurance
I have loved Healthy Paws. I wish my medical insurance was so straightforward! The app is super easy to use. Claims are easy to submit, and I've never had a claim denied. Everything is very straightforward. I've unfortunately had to submit lots of claims because my pit/lab mix has had horrible ortho problems with his legs and had six surgeries. I highly recommend Healthy Paws! I have a policy for my cat and dog.
Insurer: Healthy Paws
By: Laura
No coverage, just premiums
I signed up for Trupanion in June of 2020 and promptly provided the names of all vets who had seen my dog. Three months later Trupanion still had not managed to collect all of the records they claim to need to issue a coverage summary. They were far more diligent about collecting the full monthly premium despite their failure to provide a single month of full coverage. Had anything gone wrong during the waiting period I have no doubt they would have refused coverage and classified my claim as a preexisting condition. Don't do business with this company.
Insurer: Trupanion
By: Nate
The job always gets done without a snag.
I have never had a bad experience with Embrace. Their customer service is excellent.
Insurer: Embrace
By: Debra
They cancelled my policy stating my dog died - he has not!!
Last week i received an email stating they cancelled my policy and are sorry for the loss of my dog, but MY DOG DIDNT DIE! I have no idea how they would have any information stating that. I’ve been trying to get ahold of them all week and have been on hold for over 30 minutes each time and no one answers. They also have removed the email option on their website and the ‘chat’ feature on the website says it’s unavailable because they’re so busy. This is insane!!!
Insurer: Pets Best
By: Marie