Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I love how friendly and knowledgeable everyone is.
I love how friendly and knowledgeable everyone is.
Insurer: Trupanion
By: Catherine
Swift claim process
I was pleased with the prompt and professional handling of our claim.
Insurer: Trupanion
By: Simone
The person was very friendly and took care of me very nicely.
The person was very friendly and took care of me very nicely.
Insurer: Trupanion
By: Mary
The service is wonderful.
The service is wonderful.
Insurer: Trupanion
By: Kimberley
Trupanion What is there for my dog
The veterinary told me my dog had a problem and within minutes they called true Trupanion and it was OK’d and the doctor took a biopsy of my dogs nose And they sent it to the lab. It was fast and it was easy I had nothing to do on my part the veterinarian took care of it.
Insurer: Trupanion
By: Paul
Easy process
Trupanion was easy to deal with and the woman I spoke with on the phone about an issue was super friendly and helpful. They deal directly with the vet so I didn't have to pay the full price out of pocket and wait for reimbursement.
Insurer: Trupanion
By: William
Customer service is outstanding!
Customer service is outstanding!
Insurer: Trupanion Canada
By: Nick
Customer service representative was friendly and professional
Customer service representative was friendly and professional
Insurer: Trupanion Canada
By: Sharon
Ease of customer service
Ease of customer service
Insurer: Trupanion Canada
By:
I am completely happy with how my issue was handled.
I am completely happy with how my issue was handled.
Insurer: Trupanion Canada
By: Betty