Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Trupanion is the best is all areas
When we adopted our rescue, I was overwhelmed at all we needed to do for him. One thing the shelter recommended was to get pet insurance. Trupanion was recommended but I shopped around to be sure, We decided to go with Trupanion and i could NOT BE HAPPIER! Their care for our pup goes above and beyond. They are so kind and pleasant on the phone. The ease of submitting a claim can't be beat and nd they process claims with lightening speed. They do cover what they say they cover - there is no haggling, pleading, begging, etc. Human insurance companies could learn a lot from Trupanion. I can't praise them enough! #trupanionforlife
Insurer: Trupanion
By: Jeanine
Easy to use and helps remove financial burden.
I am so grateful to have Healthy Paws Pet Insurance. The process to file a claim is quick and easy. Knowing they are there to help with the financial burden makes it so much easier to focus on getting my fur baby the care he needs versus worrying about whether or not I can afford it.
Insurer: Healthy Paws
By: Jenni
Trupanion has been a tremendous relief as they review claims quickly and promptly cover expenses without an argument!
Wonderful customer service! Could not ask for anything better....highly recommend
Insurer: Trupanion
By: Gail
Very easy, very fast, hassle-free, and caring
I created policies with Healthy Paws for both my dogs since I adopted them 5 and 6 years ago, and we've had a couple of emergency visits and Healthy Paws has always been super helpful and easy to work with. Their guidelines for what they reimburse are extremely clear and I've never encountered any unpleasant surprises. Even when one of my dogs had to spend 2 nights in the hospital (in other words, a hefty bill), I submitted the claim over the app (which took less than a minute, just took a photo of the invoice and hit submit), and it was processed in about a day and a half. The reimbursement check was in my mailbox in less than a week. And they even emailed to check in on my little girl to make sure she is doing well after her hospital stay! Will definitely be staying with this pet insurance for both current dogs and any future pets.
Insurer: Healthy Paws
By: Ina
Customer service is top notch!
Customer service is top notch!!
Insurer: Trupanion
By: Barb
Awesome !
Dealing with Trupanion as my dogs insurance provider has been amazing. The claims have been easy to submit and everything that was promised to be covered has. With my 2 year old Newfoundland having to have bilateral TPLO surgery they literally have been a life savor. I will always have my pets with Trupanion!!
Insurer: Trupanion
By: Shelby
Greg was very helpful on the online chat.
Greg was very helpful on the online chat. Answered all of my questions clearly and precisely.
Insurer: Trupanion
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