Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great service & coverage!
Great service & coverage!
Insurer: Trupanion
By: Rebecca
The website doesn't show any approximations of pricing besides saying there are many different options.
The website doesn't show any approximations of pricing besides saying there are many different options. When I called in and talked to Mikaila she was great at answering my questions, but she said she'd email me different types of policies so I could grasp how much monthly payments would be for what I'm looking for and I never received the email. The insurance seems like it would be a good option but I already had an amazing experience talking to someone from another insurance company that went out of his way for me and with another company I could actually get a solid quote.
Insurer: Trupanion
By: Sarah
An angel as Gwen tells me.
An angel as Gwen tells me. If there is an Angel score please rate her at that level
Insurer: Trupanion
By: Gwen
Brandi Insurance
Excellent interface and quick response
Insurer: Trupanion
By: JON
Excellent Insurance!
I appreciated the ease of filing a claim, quality of customer service and promptness of reimbursement. These are all reasons for referring Trupanion to others.
Insurer: Trupanion
By: Jane
Easy to work with during difficult time.
I believe overall the service was good. I did not have to submit the paperwork since they worked with the vet hospital. it was an important issue to me since since my dog was very sick, and I could focus on him 100%. The company even cancelled my coverage after my Golden had passed without me having to request it.
Insurer: Trupanion
By: Michael
I can't imagine not having Trupanion.
I can't imagine not having Trupanion. Although this claims process specifically has been extremely frustrating.
Insurer: Trupanion
By:
I Never Thought I Would Like an Insurer.
I recommend Trupanion to everyone. There are a handful of good alternatives, but this one is for me for a lot of reasons. One is the no limit per illness/condition. I also appreciate that my specialist and emergency vet accepts direct payment from Trupanion. And added plus is the quick and painless way they handle claims.
Insurer: Trupanion
By: Michael