Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Customer service is top notch!
Customer service is top notch!!
Insurer: Trupanion
By: Barb
Awesome !
Dealing with Trupanion as my dogs insurance provider has been amazing. The claims have been easy to submit and everything that was promised to be covered has. With my 2 year old Newfoundland having to have bilateral TPLO surgery they literally have been a life savor. I will always have my pets with Trupanion!!
Insurer: Trupanion
By: Shelby
Greg was very helpful on the online chat.
Greg was very helpful on the online chat. Answered all of my questions clearly and precisely.
Insurer: Trupanion
By:
Helpful friendly and professional
Helpful friendly and professional
Insurer: Trupanion
By: Joanne
The rep was patient and explained the details.
The rep was patient and explained the details.
Insurer: Trupanion
By: Tejaswini
The Trupanion people are very helpful.
The Trupanion people are very helpful. Alexis was very friendly, helpful and professional.
Insurer: Trupanion
By: Linda
They didn’t solve my problem
They didn’t solve my problem
Insurer: Trupanion
By: Dirlei
You are all so knowledgeable when it comes to pets.
You are all so knowledgeable when it comes to pets. I called to see if I could change my pay date just for this month and she was very wonderful about it.
Insurer: Trupanion
By: Betty
It was a fairly simple interaction.
It was a fairly simple interaction.
Insurer: Trupanion Canada
By: Karen