Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Gave me only 2 days to contact vet for records
My dog died at 7 months. We had a few claims from his care prior to his passing. I submitted them, and almost two months later I was emailed that the needed to me to contact our vet for records. I work full time, and have been emotionally distressed over the passing of my puppy so calling the vet would be emotional. Before I was able to call, I received emails that my claims were denied. It was TWO days later. After taking two months they gave me two days to call the vet before denying my claims.
Insurer: Pets Best
By: Sarah
Handle the call professionally and was very friendly
Handle the call professionally and was very friendly
Insurer: Trupanion
By: Kathy
Monica was excellent helpful and patient .
Monica was excellent helpful and patient .
Insurer: Trupanion
By:
Polite and solved my quickly.
Polite and solved my quickly.
Insurer: Trupanion
By: Alice
So easy
Always a great experience. Quick response and the Vet does all the work.
Insurer: Trupanion
By: Clint
Always polite and friendly service
Always polite and friendly service
Insurer: Trupanion
By: Lynn
Beth was extremely friendly and provided answers to all my questions.
Beth was extremely friendly and provided answers to all my questions. She also emailed me the forms I needed and explained the process and turnaround time.
Insurer: Trupanion
By: Diane