Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best Insurance I have had, and had many
I have tried several insurance companies and have had horrible experiences. I love this insurance. Easy to make a claim and unlike most carriers, cover more. I don't have to wait months for my claims and the website could not be easier. 5 days and my claim is in my account. I have led others to aspca insurance and they have been pleased as well.
Insurer: ASPCA
By: Kim
Every time I have had a question I'm treated with such patience and respect.
Every time I have had a question, I'm treated with such patience and respect. Also love their business model.
Insurer: Trupanion
By:
Because your Chat is easier than others.
Because your Chat is easier than others. Shannon came on right away & was very helpful in answering my question!
Insurer: Trupanion
By:
Fast courteous service
Fast courteous service
Insurer: Trupanion
By: Sara
Excellent Service
Julie Napolitan, your agent, is the best! She was very respectful and polite and explained your plans very well.
Insurer: Trupanion
By: Sally
Trupanion has been outstanding in covering vet care and prescriptions for our dog Murphy for the past 5 years.
Trupanion has been outstanding in covering vet care and prescriptions for our dog Murphy for the past 5 years. According to our Ophthalmologist’s clinic manager, our plan will cover Murphy’s upcoming surgery when most other plans won’t, which just proves to us (again!!) that Trupanion was the Best choice we could have made for Murphy!! Knowing that 90%of approved services will be covered with NO deductible is a huge comfort when deciding on the best treatment plan for our boy. Thank you so much for that peace of mind!!
Insurer: Trupanion
By: Kelly
Very helpful on the phone and helping me understand everything
Very helpful on the phone and helping me understand everything
Insurer: Trupanion
By: Charlene
Kallie
Was declined first for a membership mix up but eventually got approved. Overall it’s wxcellent service. Thank you....
Insurer: Trupanion Canada
By: Keith
Very fast, accurate, processing of claim that covered several vets and hospitals and tests.
Trupanion was recommended as the best pet insurance by a specialty vet after we had already incurred heavy charges for a previous condition. We signed up, and over a year later our cat had a serious fever and infection requiring multiple tests and vets' involvement. Not an easy claim to process since it was our first (and hopefully last) so previous records had to be gathered and evaluated before starting the evaluation for this illness.
Insurer: Trupanion
By: Patricia