Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Incredible Company Incredible People
I literally am beyond words for appreciation towards EMBRACE pet insurance. My respect and loyalty towards this company is not just because they paid our claims in a proper and timely manner but more because of how the process was and the people that work there and how they helped and facilitated positive results for our family. It was tragic to hear that our loved family Pet Luke needed surgery. However having Embrace their for us thru the process and to have the peace of mind to have Luke’s claim covered was just such a relief. The folks at Embrace are just some of the nicest. We are customers for life and are grateful to have made the choice to get coverage with Embrace. Smartest thing we could have done.
Insurer: Embrace
By: Scott
Stay away at all cost. Scumbags is the nicest word to describe them
First lets start with the ease of a claim. They take roughly 3 weeks before they remotely give you any news. Trupanion on the other hand which I use for my other dog is complete in 24-48 hours. 2- They will fight you on EVERYTHING to make sure nothing is covered by them. Then they have fine print for a dogs health issues, after a year it’s considered “pre existing” and no longer covered. 3- ASPCA just rents their name out to a scumbag company. They should be ashamed. I will never donate to ASPCA again, they are just as bad. Please do your research, use Trupanion, they are dog people. ASPCA and this company are nothing but bottom feeder scumbags.
Insurer: ASPCA
By: Cory
So disappointing
After paying into a plan for years, our cat needed a tooth removed - our first claim. We tried getting a hold of someone for weeks to make sure the procedure would be covered and no one got back to us and we couldn't wait any longer because our cat was in pain so we proceeded. We tried to submit the claim AND THEY DON'T COVER DENTAL!?!?!?!? I'm blown away. This was not clearly communicated to us when we purchased coverage and would have never purchased coverage if we knew this. So shady. What kind of health insurance doesn't cover dental? 0/10, do not recommend. Will be canceling our policy. So disappointing.
Insurer: Pets Plus Us
By: Olivia
Best customer care
Everyone we've interacted with at Healthy Paws was so nice and caring, and even followed up to check on our cat after he got out of the hospital. The site is easy to navigate and everything is intuitive, so it was quick and easy to file our claim. They were quick to respond with any questions from us and communicated everything clearly.
Insurer: Healthy Paws
By: Jas
Immensely supportive during a stressful time
As a pet owner that paid for Healthy Paws Pet Insurance for over 3 years, I had my first chance to use it when two of my healthy 3 year old cats landed in the emergency room with a severe upper respiratory virus, at the same time. Five days in the hospital and many thousands of dollars later, I sent in the medical documents and bills to Healthy Paws wondering what kind of response I would receive. Not only were they quick in responding, they answered the phone, called me back and even called the Vet directly to request the necessary backup documents. The checks arrived quickly - before the credit card bills themselves - and were simple to read and tie back to the bills. But most unforgettable were the conversations I had with various employees when I called with questions. Each person was clearly an animal lover, going above and beyond to ensure my focus could remain on my pets and not on insurance red tape. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Cathy
Best pet insurance on the market
Healthy paws gives you so many options to choose from. Their customer survice is very friendly and understanding. I had to take my dog Peach to a hospital for tummy issues. The cost was over $900. Healthy Paws reimburst me 90% within days. You just can't do better than that.
Insurer: Healthy Paws
By: Alan
Good public relations and customer service.
Good public relations and customer service.
Insurer: Trupanion
By: Teresa
They have been really good to me
They have been really good to me
Insurer: Trupanion
By: Jocelyn
We had one of our dogs go through Lymphoma and because of Trupanion we were able to afford the chemo treatments and were blessed with almost 2 extra years with him.
We had one of our dogs go through Lymphoma, and because of Trupanion, we were able to afford the chemo treatments and were blessed with almost 2 extra years with him. The claims process was quick and easy, and we never had to worry about anything. We are so grateful to have had the coverage, and will never go without. It's also covered different surgeries as well. Thank you Trupanion!
Insurer: Trupanion
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