Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Their customer service has been excellent every time I've called.
Their customer service has been excellent every time I've called. I feel assured that my dog will be cared for in the event of an emergency
Insurer: Trupanion
By: Blanche
Client (Montrose) review
They were prompt in accepting the claim, I have not heard back as of yet if/what any benefit would be to us. Thank you.
Insurer: Trupanion
By: Debbi
Better than human health insurance.
You guys are always on top of it, fast, and responsive. I wish I had Trupanion for my personal health insurance.
Insurer: Trupanion
By: Rebecca
Amazing pet insurance highly recommend!
You guys are amazing and super fast on getting back to me an letting me know on the status on the claim an I would highly recommend you guys to anyone who is interested in pet insurance! You guys rock!!! You make my experience amazingly easy!!!!
Insurer: Trupanion
By: Karen
I’ve only just joined the chat service is very responsive and if this service is a gauge I will be very happy.
I’ve only just joined, the chat service is very responsive and if this service is a gauge I will be very happy.
Insurer: Trupanion Canada
By:
It was prompt help.
It was prompt help.
Insurer: Trupanion Canada
By: Young
Excellent Service and Plan Options
Our sales rep was beyond helpful. She answered all of my ten million questions and even responded to my email on a Sunday. She went above and beyond!! I like the direct billing option and that you can adjust your premium based on the deductible. I've heard so many good things about Trupanion that it was hard to ignore.
Insurer: Trupanion Canada
By: Jennifer