Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Without a doubt…
Without a doubt, the best pet insurance one should buy for their loved one (pet). The quality of service and customer care is bar none; and the assurance that they will ease the burden in those critical imes of need, is truly what convinced me that Prudent Pet is my choice ! Thanks
Insurer: Prudent Pet
By: Victor
Great Support
Had Trupanion since my pup Zoe was 4 months old. Great response and no worrying,only about my baby when sick
Insurer: Trupanion
By: Cheryl
Trupanion was our life saver. Literally.
My dog Maeve is in the middle of a major health battle, and it's been terrifying and exhausting, and its ongoing. Trupanion has been outstanding and supportive. Our claims have been processed and paid quickly, and it's been a huge relief to have been able to focus on her treatment and care without having to stress about being able to cover the treatments that will save her. The customer care agent I spoke to when I first called was kind and supportive, and patiently listened to my sobbing on the phone. She said, "You're covered. This is exactly why you have insurance." Thank you!!
Insurer: Trupanion
By: Rikke
Bailey. Has tummy problems.
Whenever I have called. Everyone is always. Very. Nice . I always. Get my claims. Settled. Right. Away
Insurer: Trupanion
By: Sara
Charlie Girl's Pet Insurance Claims
While I have this insurance since my pet was 6 weeks, and she is now going on 11 years, I have fortunately only had to make a few claims. Luckily, they have been processed quickly and painlessly.
Insurer: Trupanion
By: Barbara
Wonderful customer service easy to understand the policies and quick response.
Wonderful customer service, easy to understand the policies, and quick response.
Insurer: Trupanion
By: Lipica
First you asked for information.
First you asked for information. Before I could even send it you denied my claim and then the next day, you told me that you were still reviewing it
Insurer: Trupanion
By: LaDonna
Great Service
Great and friendly service.
Insurer: Trupanion
By: Amanda
I always get great survice THANK YOU!
I always get great survice, THANK YOU!!!
Insurer: Trupanion
By: Christine
Great experience...
In one of the most stressful times with our pet, they took some of the stress away. They reply promptly to the emails and the agents were kind and compassionate. If I were to get another pet I will get trupanion.
Insurer: Trupanion
By: Veronica