Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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High level of customer service
High level of customer service
Insurer: Trupanion
By: William
Always prompt and easy to submit
Always prompt and easy to submit
Insurer: Trupanion
By: Stacy
Ashley was amazing!
Ashley was amazing!! First and for most she was very empathetic. She explained everything in terms that I was easily able to understand, and was very patient. You are lucky to have Ashley as an employee at Teupanion.
Insurer: Trupanion
By: Lisa
Carla was very friendly helpful welcoming and funny.
Carla was very friendly, helpful, welcoming, and funny. I very much appreciated speaking to an actual nice person.
Insurer: Trupanion
By: Jon
Compassionate patient knowledgeable sweet an angel
Compassionate, patient, knowledgeable, sweet an angel
Insurer: Trupanion
By: Jenny
Excellent fast service
Excellent fast service
Insurer: Trupanion
By: Trina
great response and helpfulness on online chat.
great response and helpfulness on online chat. Easy to submit claims.
Insurer: Trupanion
By:
I have always has a good experience with customer service I’ve always been pleased with the coverage I’ve received in my policy.
I have always has a good experience with customer service, I’ve always been pleased with the coverage I’ve received in my policy. Also the speed at which decisions are made regarding coverage and the speed of pay has been excellent.
Insurer: Trupanion
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