Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Healthy Paws is A+
Excellent customer service. Submitted claim Tuesday night, has money in the bank by Friday. They covered everything I expected.
Insurer: Healthy Paws
By: Amy
Tory is the best
I was looking for pet insurance today and I came across Spot and from the moment I got on the phone with Tory I was so pleased. She was extremely attentive, personal , and made my decision super easy. I’m so happy my boy Kobe has insurance now and he is prepared for anything that come his way. Thank you guys
Insurer: Spot
By: Rafael
Tory is the best
I was looking for pet insurance today and I came across Spot and from the moment I got on the phone with Tory I was so pleased. She was extremely attentive, personal , and made my decision super easy. I’m so happy my boy Kobe has insurance now and he is prepared for anything that come his way. Thank you guys
Insurer: Spot Canada
By: Rafael
Easy, affordable no hassle pet insurance!
Thanks to Healthy Paws, my Coco Chanel is making a wonderful recovery! Four month old Coco sustained a tibia and talus fracture in a scary accident. Two weeks and two surgeries later she is making steady improvements with walking and less limping. Thank you Healthy Paws for being a wonderful Pet Insurance. The process was so easy and the coverage was exactly as expected which has tremendously put my mind at ease throughout this whole process. I have had pet insurance in the past for another fur baby and was not impressed. Thank you for restoring my faith in pet insurance. I believe you have 2-3 more new clients as a result of Coco's story. Sincerely, Amy
Insurer: Healthy Paws
By: Amy
Trupanion is the best pet insurance available!
My dog has been covered by Trupanion insurance since she was a puppy. I have always been very happy with their coverage and great customer service. I would highly recommend!
Insurer: Trupanion
By: Nancy
HealthyPaws meant our puppy got the best care and reduced our stress tremendously.
Having HealthyPaws insurance for our new puppy meant we were able to ask the vets for the best care when she recently got sick and had to go to the hospital. We knew we were covered and were able to have the doctors run all the recommended diagnostic testing required without worrying. After our puppy was discharged from the hospital, we submitted the claim and were reimbursed in less than a week via direct deposit without any fuss or hassle. Healthy Paws has already paid for itself and our sweet pup is only 5 months old (and healthy now!).
Insurer: Healthy Paws
By: Kevin
High level of customer service
High level of customer service
Insurer: Trupanion
By: William
Always prompt and easy to submit
Always prompt and easy to submit
Insurer: Trupanion
By: Stacy
Ashley was amazing!
Ashley was amazing!! First and for most she was very empathetic. She explained everything in terms that I was easily able to understand, and was very patient. You are lucky to have Ashley as an employee at Teupanion.
Insurer: Trupanion
By: Lisa