Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


November 05, 2020

Great service

Great service

Insurer: Trupanion

By: Linn

Useful
November 05, 2020

Great service on the phone

Great service on the phone

Insurer: Trupanion

By: Rose

Useful
November 05, 2020

Workers are very helpful polite and kind.

Workers are very helpful, polite and kind.

Insurer: Trupanion

By: Margaret

Useful
November 05, 2020

Already recommended two families.

Already recommended two families. Trupanion has been wonderful. Our precious shitzu baby had to have surgery for a herniated disc. Thanks to Trupanion ( and our vets) she is walking again and on the road back to her sweet feisty self. Couldn’t have done it without Trupanion!

Insurer: Trupanion

By: Marilyn

Useful
November 05, 2020

Awesome service.

Awesome service.

Insurer: Trupanion

By: Anjelina

Useful
November 05, 2020

Because she was great.

Because she was great.

Insurer: Trupanion

By: Kathleen

Useful
November 05, 2020

Excellent service

Excellent service

Insurer: Trupanion

By: Nick

Useful
November 05, 2020

Good support good service

Good support, good service

Insurer: Trupanion

By: David

Useful
November 05, 2020

Puppy’s first emergency

Just the first time I have received a refund for my pet’s emergency care but the check came quickly and was appreciated!

Insurer: Trupanion

By: Lauri

Useful
November 05, 2020

So quick and courteous.

So quick and courteous. Claim process was very easy to follow!

Insurer: Trupanion

By: Leah

Useful

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