Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I have had a good experience in using Trupanion with an ongoing condition over the past few years and others as they have occurred.
I have had a good experience in using Trupanion with an ongoing condition over the past few years and others as they have occurred. Your staff specislists have also been helpful. i would like to thank Jules for the great support and time she took when I recently called regarding a claim; additionally a totally unexpected large increase in monthly premium. She did extensive research in finding the answers with staff and found he was misclassified as a large mixed breed. Jules is a great listener, thorough in finding a solution, and very personable. Being the point of first contact she represents your company in a most favorable light.
Insurer: Trupanion
By: Helen
Customer service is always prompt and helpful.
Customer service is always prompt and helpful. Highly recommended!
Insurer: Trupanion Canada
By:
It was very easy and the rep was very nice.
It was very easy and the rep was very nice.
Insurer: Trupanion Canada
By: Paul
Excellent customer service
The fact that it was 8:30 pm and I was able to call and get all my answers questions was brilliant! In addition, the agent I spoke with was well-informed, took the time to answer all my many questions, and was a pleasure to deal with. Excellent customer service! Makes me feel very hopeful about my future interactions with Trupanion (should any be required of course).
Insurer: Trupanion Canada
By: Merewyn
Although it's pricey I believe it is probably the best pet insurance around.
Although it's pricey I believe it is probably the best pet insurance around. The associates are quick to help and give good information when you call.
Insurer: Trupanion
By: Jane
Because the people at Trupanion are always friendly and willing to help.
Because the people at Trupanion are always friendly and willing to help.
Insurer: Trupanion
By: Curtis
Covered!
Efficient, friendly and prompt service....appreciated very much!
Insurer: Trupanion
By: Nadean
Friendly customer service.
Friendly customer service.
Insurer: Trupanion
By: Robin