Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Glad I had the foresight to purchase ...
Claims are processed as part of billing, during the vet visit. Excellent service and coverage.
Insurer: Trupanion Canada
By: Jennifer
Excellent experience
Enrollment was easy, all my questions were answered and I didn't feel pressured to enroll. I have always heard great things about Trupanion and I am glad to have my puppy covered now.
Insurer: Trupanion Canada
By: Kristine
Excellent
Excellent sales associate. And the no hassle. Promote the man that helped!,
Insurer: Trupanion Canada
By: Michelle
Vety professional
Excellent service thank you
Insurer: Trupanion Canada
By: Brian
Highly recommend!!
Fast and easy claim approval, which is wonderful in a stressful time. Helpful employees when I called and had questions. I received my money back in less than a week. Highly recommend!
Insurer: Trupanion Canada
By: Erin
Great customer service!
Great customer service! Quick email reply and friendly phone conversation.
Insurer: Trupanion Canada
By: Vanessa
Great experiences with Trupanion
I am so impressed with Trupanion! Claims are super easy to submit online, and communication as the claim is being processed is excellent! In addition, my 6 year old Pumi had two major health issues this year, and I was so relieved that the deductible, once paid, is for the whole year.
Insurer: Trupanion Canada
By: Sally
Cyrus
The lady was very helpful and made it easy to sign up
Insurer: Trupanion Canada
By: Tammy
Wonderful Team
The whole team of Trupanion has been so supportive, warm and caring. I have always had the best experience with all. Thankyou fir all you do....simply amazing??
Insurer: Trupanion Canada
By: Marija
The insurance company with a heart
We always appreciate how quickly and professionally and compassionately things are handled through Trupanion
Insurer: Trupanion Canada
By: Alison