Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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They Do It Right
I absolutely love this company. Their benefits are outstanding. They do not play games with claims. I've had every claim I've ever submitted (both small and large) paid exactly as the benefits state, without having to jump through hoops to make it happen. The process is easy and I do it all online. Customer service is excellent on the few times I called with a question. The rates vary by locality, which is the way it should be: adjusted to the cost of care where I live. I've recommended many friends to this company and none are disappointed.
Insurer: Healthy Paws
By: John
Awesome customer service
Awesome customer service
Insurer: Trupanion Canada
By: Shelby
Great service, super helpful!!
I was very satisfied with the service and the person I spoke to was super helpful, I just wish the quote I got was lower.
Insurer: Trupanion Canada
By: Joanne
It did not seem to be useful the only time I¡¦ve needed it.
It did not seem to be useful the only time I¡¦ve needed it. Had I just been putting the same amount of money into savings for the last 3 years, my bill would¡¦ve been more than covered. The rep was lovely - I had a crying baby and a crying dog and she was very understanding. But Trupanion in general does not seem to be worth the money.
Insurer: Trupanion Canada
By: Teddi
My doggy angels
Excellent and quick resolution
Insurer: Trupanion
By: Lisa
I have been very pleased with staff interactions so far/ courteous and helpful
I have been very pleased with staff interactions so far/ courteous and helpful
Insurer: Trupanion
By: Gwendolyn
I have had only positive experiences with Trupanion.
I have had only positive experiences with Trupanion. However, one of my co-workers had a very hard time with getting a claim re-imbursed and it took weeks to resolve because she was getting the run-around for who authorized pre-approval. That's why I rated it 9 instead of 10.
Insurer: Trupanion
By:
They were very knowledgeable in questions I needed answers to and very patient on my needs.
They were very knowledgeable in questions I needed answers to and very patient on my needs.
Insurer: Trupanion
By: Monica
Great
Based on how I was explained things
Insurer: Trupanion Canada
By: Tony
Chad was extremely friendly and helpful.
Chad was extremely friendly and helpful. Every time I¡¦ve called each person I¡¦ve spoken to has been so friendly and helpful. Best customer service!
Insurer: Trupanion Canada
By: Erin