Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,778

Customer Service 77,069

Price Satisfaction 23,527

Other 15,656

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November 21, 2020

Simply the Best

After searching through reviews, and pros and cons for several pet insurance options, we landed on Pets Best. Our kids had been begging for a pup for years and it was the only thing on the Christmas list complete with dog food, a dog bowl and a pooper scooper. We found ourselves at a cross way and (reluctantly) gave in. I’m typically not one that purchases additional services if there’s a chance they won’t likely be needed but I’ve heard too many stores of puppies needing surgeries for eating something they shouldn’t, so we intended to keep the insurance for one year. Everything was great until we took her in to be spayed, she came out like a different pup. She wouldn’t sit on her rear, didn’t have much energy, each day that went by was getting worse. We finally switched Drs and found out she was in kidney failure and wasn’t sure she was going to make it. The local vet tried to do 24/7 fluids to force her kidneys to flush the toxins but she barrel rolled and pulled out her IVs. Since they weren’t staffed 24/7 and not able to trust her, I drove her 2.5 hours to the nearest emergency vet clinic. There she was diagnosed with Renal Dysplasia, we were told to put her on expensive food and she would need to have fluids frequently... as well as the fact that she will likely have a much much shorter life. Pets Best had been phenomenal in reimbursing every single claim I’ve put through, in the past six months since being diagnosed we’re close to or have exceeded five thousand in claims. They have reimbursed for every single one. They would have even paid for a kidney transplant (pre-approved), however that wasn’t an option in our case. I truly can’t say enough good things about Pets Best.

Insurer: Pets Best

By: Brooke

Useful

November 21, 2020

excellent

Got my pup in March of 2020 and went with Healthy Paws insurance. Absolutely No complaints. EASY to submit a claim, EXTREMELY fast turnaround in payment. The app is super easy to use as well. Im glad I got the insurance because my pup has been having a rough time this year with some stomach issues. I don't know how future years will be but this year having the insurance was well worth it! Hope yo not have to use it year after year but it is good to know its there, you just never no. My monthly payment isn't too bad either. Comes out to about just a couple of cents over a dollar a day! Worth the peace of mind. The costumer service is excellent. In the beginning (being new to pet insurance I had questions) I called and a representative answered my questions patiently. ALSO, I got a random email from Healthy Paws asking how my pup was doing and hoped he felt better. That was a nice surprise. I am completely satisfied with my choice of pet insurance.

Insurer: Healthy Paws

By: Judith

Useful

November 21, 2020

Simple and easy to start a claim

My vet office put the claim through for me and I immediately got a text that my claim was in review. Within 15 minutes my claim was reviewed and applied and I was able to pay what I owed to the vet and see how much was left on my deductible. So easy!

Insurer: Trupanion Canada

By: Arielle

Useful