Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Amazing customer service.
Amazing customer service....so appreciated in the world right now....more than ever! Stay safe! ??
Insurer: Trupanion Canada
By: Wendy
Very polite patient and understanding.
Very polite, patient, and understanding.
Insurer: Trupanion Canada
By: Lisa
Good Trupanion People
My CSR was Dan and he was extremely professional, helpful, and friendly. He was able to explain all my options clearly and in detail, covering many points that I myself had not considered, making me very comfortable going forward.
Insurer: Trupanion
By: Richard
Professional, polite
VERY PROFESSIONAL,POLITE AND ACCOMMODATING
Insurer: AKC
By: Robert
Exceptional
The woman that received my call was exceptional. Not only was her personality upbeat and happy (which we all need right now), she handled my situation with speed and efficiency. Please research who that was so she can receive a "shout out"
Insurer: AKC
By: Jodi
Amazing customer service delay in getting claims seen to but the help makes up for that
Amazing customer service, delay in getting claims seen to, but the help makes up for that
Insurer: Trupanion Canada
By:
Quick detailed responses.
Quick, detailed responses. Excellent customer service and process.
Insurer: Trupanion Canada
By: Matthew
The people are friendly knowledgeable and understanding of the situation and they have the knowledge.
The people are friendly, knowledgeable and understanding of the situation and they have the knowledge. No reason to not recommend them.
Insurer: Trupanion Canada
By: Cathy