Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great coverage and excellent customer service both online and over the phone.
Great coverage and excellent customer service, both online and over the phone.
Insurer: Trupanion
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Quick and efficient service
Quick and efficient service
Insurer: Trupanion
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This process has been stressful regarding my pet's health but smooth when communicating with Trupanion.
This process has been stressful regarding my pet's health but smooth when communicating with Trupanion.
Insurer: Trupanion
By:
Customer support is great and if there is a problem everything gets rectified.
Customer support is great and if there is a problem, everything gets rectified. Also, it's great that any chronic issues are almost paid for life once deductible met. (just wish exams were covered)
Insurer: Trupanion
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Everyone has always been very friendly and helpful.
Everyone has always been very friendly and helpful. The direct vet pay is really nice!
Insurer: Trupanion
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Great service!
Everything was easy. The customer service rep was very helpful.
Insurer: Trupanion
By:
I am a new customer and just had our first emergency pet experience.
I am a new customer and just had our first emergency pet experience. So far I am very impressed. I am about to file my first claim, but so far, everything feels very professional. The chat function online was super easy to use to get answers on how to file a claim and the form is straightforward and you can just email everything for faster processing.
Insurer: Trupanion
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I had Trupanion with a previous pet and they were great.
I had Trupanion with a previous pet and they were great.
Insurer: Trupanion
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always receive excellent service and advice.
always receive excellent service and advice. First concern is about your pet which is very nice
Insurer: Trupanion Canada
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Because the staff was friendly and very accomodating.
Because the staff was friendly and very accomodating. His concern for me and my pet was fantastic and I am very happy to be using this company
Insurer: Trupanion Canada
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