Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always very helpful and make the process of claim submission very easy.
Always very helpful and make the process of claim submission very easy.
Insurer: Trupanion
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Great and easy to work with
Great and easy to work with
Insurer: Trupanion
By:
Service was excellent as always!
Service was excellent as always!
Insurer: Trupanion
By:
Very professional.
Very professional. Understood what I needed. Explained everything to me, where I understood 100%. NO run around. Excellent. Love TRUPANION. Thank you Alice
Insurer: Trupanion
By:
Because you have been great in our most distraught circumstances.
Because you have been great, in our most distraught circumstances. You show a humanity that is so appreciated.
Insurer: Trupanion Canada
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Communication
Could talk to a live person on phone. Something hard to come by in this age!
Insurer: Trupanion Canada
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Trupanion is the one pet insurance company that pet owners and veterinarians are able to confidently stand behind.
Trupanion is the one pet insurance company that pet owners and veterinarians are able to confidently stand behind. The level of service, the ease of processing claims directly with vet offices, and the great customer service can not be matched by competitors.
Insurer: Trupanion Canada
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She was knowledgeable and friendly.
She was knowledgeable and friendly.
Insurer: Trupanion
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Very friendly informative and easy to understand.
Very friendly, informative and easy to understand. Quick response time as well.
Insurer: Trupanion
By:
Awesome experience
All my questions were answered very clearly and politely. I was offered extra help which is always nice. Everyone was super courteous and helpful getting me to who and what I needed! Very impressed with the customer service, makes me feel more comfortable paying for insurance that I have the potential to never need. This experience made me feel like they will be helpful in the future with any concerns or claims.
Insurer: Trupanion
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