Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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New customer
As a brand new client I¡¦m very pleased so far with the customer service and the website.
Insurer: Trupanion
By: Raymond
Awesome service as usual
Awesome service as usual
Insurer: Trupanion Canada
By: Corey
Always there for my dog
It is always nice to know I have insurance. My poor little dog blew her knee. Trupanion covered the costs that would have been hard to cover, if I did not have insurance. They are a.ways fast and communicate with me by email and text. Thanks Truepanion
Insurer: Trupanion Canada
By: Kate
Peace of mind
My dog was recently diagnosed with diabetes. I spoke with an agent to inquire if insulin and needles where covered ,i was told once the claim was submitted and reviewed. I would be notified of the status of the claim Within 48 hrs my claim was approved. and payment made.i highly recommend Trupanion.
Insurer: Trupanion Canada
By: Donna
Thank you Trupanion!
As always an excellent service.
Insurer: Trupanion
By: Gustavo
Glad we chose trupanion!
Excellent customer service, quick claims processing and no questions asked! Everything was done on the back end as far as getting our vet records and didn¡¦t require any extra work from us. Claim was paid out to our bank account the day after it was approved. Very pleased and very thankful we had pet insurance.
Insurer: Trupanion
By: Dylan
Very easy process and reduced stress
Claim was processed extremely fast and since my Vet handled the paperwork there was really nothing I had to do. Got messages as it was happening to say the claim was recieved and when it was done. It made a really tough medical emergency with my dog a lot easier and reduced stress.
Insurer: Trupanion Canada
By: John
Easy and Quick
Easy and Quick
Insurer: Trupanion Canada
By: Joanne
Great coverage great customer service just happy all around with my experience with Trupanion so far.
Great coverage great customer service just happy all around with my experience with Trupanion so far...
Insurer: Trupanion Canada
By:
Processing and payment of claims is fast and easy.
Processing and payment of claims is fast and easy. Excellent customer service!!
Insurer: Trupanion Canada
By: Steven