Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always quick and fast service.
Always quick and fast service.
Insurer: Trupanion
By: Vickie
Roscoe
Amber Parsons was very helpful in assisting me. Easy to communicate with. Reachable by phone or email. She explained everything clearly and answered all my questions.
Insurer: Trupanion
By: Hank
Trupanion is awesome.
Awesome experience. Never had an issue that wasn¡¦t promptly addressed. They deliver exactly what the contract states.
Insurer: Trupanion Canada
By: April
Very helpful and friendly
Very helpful and friendly
Insurer: Trupanion Canada
By: Kathy
Great experience !
Very pleased with the process , the vet sends the claim , I get a very friendly email from trupanion every step of the way and very clear explanation , thanks you !
Insurer: Trupanion Canada
By: Teresa
Excellent customer service
Excellent customer service
Insurer: Trupanion
By: Cindy
Excellent customer service coverage for claims speedy processing and response time
Excellent customer service, coverage for claims, speedy processing and response time
Insurer: Trupanion
By: Carrie
The representative was so helpful and pleasant
The representative was so helpful and pleasant
Insurer: Trupanion
By: Dena
This is the first time I have ever had pet insurance.
This is the first time I have ever had pet insurance. It was a very easy process. My representative was ver helpful and submitting the claim was easy.
Insurer: Trupanion
By: Lisa
Always the best service dealing with Trupanion
Always the best service dealing with Trupanion
Insurer: Trupanion Canada
By: Jim