Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Thank you so much for always helping
Always very professional.
Insurer: Trupanion
By:
Quick and easy help!
Quick and easy help!
Insurer: Trupanion
By:
Excellent communication
Don’t have much to say, other than communication is very prompt. We are still building up to our deductible so are not yet reaping any benefits.
Insurer: Trupanion Canada
By:
They are always able to help or at least show you options for an easier payment or just for help.
They are always able to help, or at least show you options for an easier payment or just for help.
Insurer: Trupanion Canada
By:
Because she treated me respectfully and with kindness
Because she treated me respectfully and with kindness
Insurer: Trupanion
By:
Because the first person who picks up your call introduces themselves in a professional warm and touching way.
Because the first person who picks up your call, introduces themselves in a professional, warm and touching way. They listen well, and do the best they can! ??
Insurer: Trupanion
By:
Great Reassurance in an Emergency
Great service for emergency care for my 1 year old dog! I have already referred a friend who is getting a new dog this week. Thanks!
Insurer: Trupanion
By:
So far so good.
So far so good. The only thing is that I don't remember being told that a promotional 30-day period would apply to my coverage and the payout during that period was lower than for my regular coverage. I was surprised when a claim was paid a lower % but I reached out via chat and Alan was able to answer by questions fully.
Insurer: Trupanion
By: