Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Healthy Paws Top Notch
Simply put, probably the best interaction I have had with ANY insurance carrier. Cooper broke his canine and it required a root canal. We had bought the policy right when we got him at 9 weeks and never had used it until his accident. Root canal for a dog is even more expensive than for a human as there are only a few specialists that do it. Healthy Paws was happy to help, didn't fight the claim at all, just asked for the supporting documentation. The procedure was covered as advertised and Cooper is back to his old self with 3 1/2 canines. HealthyPaws actually wanted to help, worked with us, didn't make us feel like we had to fight them, and even followed up with a note about a week after his procedure to see how he was doing. Highly recommended and already have had 2 other friends purchase it as well.
Insurer: Healthy Paws
By: Andrew
Thank you so much for always helping
Always very professional.
Insurer: Trupanion
By:
Quick and easy help!
Quick and easy help!
Insurer: Trupanion
By:
Excellent communication
Don’t have much to say, other than communication is very prompt. We are still building up to our deductible so are not yet reaping any benefits.
Insurer: Trupanion Canada
By:
They are always able to help or at least show you options for an easier payment or just for help.
They are always able to help, or at least show you options for an easier payment or just for help.
Insurer: Trupanion Canada
By:
Because she treated me respectfully and with kindness
Because she treated me respectfully and with kindness
Insurer: Trupanion
By:
Because the first person who picks up your call introduces themselves in a professional warm and touching way.
Because the first person who picks up your call, introduces themselves in a professional, warm and touching way. They listen well, and do the best they can! ??
Insurer: Trupanion
By: