Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great insurance, slow claims team.
It took forever because they kept asking me for the same information over and over again, even after I told them the answer twice!
Insurer: Trupanion
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Amazing customer service
Dealing with Madylyn is always a pleasure. She is always so knowledgeable and prompt in her responses. I have complete trust in her. Thank you Madylyn
Insurer: Trupanion Canada
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New
New to the program and to date only evolvement has been enrollment
Insurer: Trupanion Canada
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Always answer your questions or concerns.
Always answer your questions or concerns. Value you as a customer and as a pet owner
Insurer: Trupanion
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I recommend Trupanion
As is always the case in my experience with Trupanion, my claim was handled quickly, compassionately, and professionally. Thanks!
Insurer: Trupanion
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Fast response and answered all of my questions effectively.
Fast response and answered all of my questions effectively. I have heard nothing but great things about this insurance.
Insurer: Trupanion
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Highly recommend Trupanion
Filing a claim is quick and easy, with a fast response time. When I occasionally speak to a representative on the phone, they are always kind, respectful, professional and caring.
Insurer: Trupanion
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Great Agent, Great Product
Our agent, Armando Guzman, made it super easy to understand and to enroll.
Insurer: Trupanion
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Claims and service
Seemed to take a long time to finish once claim was submitted. Dec 1st claim was done never got our payment? It’s been nov 11th since I filed a claim. Seems like a very long process, I have paid in well over what I have got out from the company and does not seem to cover much. I am a little disappointed in the service so far!
Insurer: Trupanion
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