Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best service possible
I have a young little shorkie that has the tendency to eat things off the ground, apparently she ate a piece of bark and got stuck in her intestine. She has IBS issues so i just assumed she was not feeling well, but 5 days later she stopped eating and had to rush her to the ER in Santa Cruz. They did emergency surgery on her that evening and was in ICU for 3 days. This cost me over $8,000 and submitted my claim to healthy paws and had been reimbursed my policy 80% within 3 days and over the holidays. I even got an email from the customer service team asking for an update. LOVE THEM
Insurer: Healthy Paws
By: Robbi
Healthy Paws was the BEST decision I ever made!
I did extensive research on various policies when I purchased Healthy Paws coverage for my puppy seven years ago. I have not regretted my Healthy Paws decision. My dog, Phoebe, recently experienced serious seizures which required a neurology consult. The insurance claim process is easy and I received my reimbursement check within 2 weeks of my claim. Amazing.
Insurer: Healthy Paws
By: Lori
Very customer friendly policies and staff and no limit on annual coverage.
Very customer friendly policies and staff, and no limit on annual coverage. Great company, and I have recommended Trupanion to others.
Insurer: Trupanion Canada
By:
excellent company fast response.
excellent company, fast response. very fair. great people
Insurer: Trupanion
By:
Trupanion is exceptional.
Trupanion is exceptional. They Handel claims immediately and live up to their coverage amounts. As a pet owner it is comforting to know when you make a claim, you will be treated fairly and quickly. Thank you Trupanion.
Insurer: Trupanion
By:
Always responsive and helpful.
Always responsive and helpful.
Insurer: Trupanion
By:
Because he was excellent.
Because he was excellent. Explained everything and answered all of my questions.
Insurer: Trupanion
By:
Because of their prompt service and the not only the professional staff they have hired they all go above and beyond to make you feel very important and always asking about our puppy.
Because of their prompt service and the not only the professional staff they have hired they all go above and beyond to make you feel very important and always asking about our puppy. I highly recommend trupanion.
Insurer: Trupanion
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