Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Would you please run health insurance for humans?
I'm 62 and have never in my life experienced a company as excellent as Trupanion. My dog has a disease that will be with him for life and is rather expensive. My vet bills Trupanion directly, they pay usually the same day, have never questioned a bill, and provides such ease of mind I am simply floored. I wish human health insurance was run as efficiently!
Insurer: Trupanion
By: Marj
Life saver for my dog!
I purchased insurance for my dog originally because I worried that she might have hip problems because she’s a big dog. She hasn’t had hip problems but she developed diabetes & went blind. Because of having Healthy Paws insurance I was able to have cataract surgery for her which restored her sight. I am so very thankful to Healthy Paws!!
Insurer: Healthy Paws
By: Debbie
Easiest, no hassle process and fast payment!
First time using Pet's Best and it could not have been any easier! I took pictures of the bills on my phone and filed the claim online and received my checks exactly 3 weeks later! This puts my mind at ease since Zoey has been having digestive issues and we don't know the cause. I don't know how they will be long term because its my first time using them.
Insurer: Pets Best
By: Tamiko
Best Investment
This has been one of the best policies for our little pup. We have used other insurance companies in the past but they don’t come near this one in service, speed or in the amount that is covered.
Insurer: Trupanion
By: Chris
Healthy Paws helped make this unexpected situation a lot easier
Our Gus sadly compressed/ruptured a second disc in his back and required another spine surgery. Again Healthy Paws stepped up and eased this stressful time working with our surgeon and the hospital. The claim was approved and paid quickly even though COVID-19 caused a few glitches in communication. They again checked on Gus after he came home from the hospital to make sure he was doing well. Definitely can recommend them.
Insurer: Healthy Paws
By: Nathalie
Quality care provided for me and my pet
I am a certified veterinary technician and have worked in emergency animal medicine for the past 11 years. I am no stranger to emergencies. However when my personal pet, an 8 month old puppy " Racket" fell ill with a 105.9 fever and landed in the emergency room, and was admitted to the ICU I saw emergency from a different angle. We initially did not know what was wrong and the differential list included canine distemper, meningitis, and other very scary life threatening illnesses. I had to sign a $5000.00 estimate a week before Christmas for her work up, and hospitalization. Luckily we came to a pneumonia diagnosis quickly and she was started on IV antibiotics, and fluids. Healthy Paws was there for me the whole time. I called panicked after she was admitted about money and was reassured of my policy, I easily submitted my claims via the Healthy paws application, I recieved Emails updating me on the progress of my claim, and despite it being the holiday season, 2 weeks after she was home, and my claim had been submitted, I recieve an Email that my insurance claim check was on the way. Not only that I recieved Emails from real life humans checking to see how Racket was doing after her hospitalization. Healthy Paws has proven to be a vital part of my pets veterinary care and I will be insuring all future pets with them as well. Not to mention I have reccomend all my friends get it as well. Thank you Healthy Paws!!
Insurer: Healthy Paws
By: Melissa
So far trupanion has lived up to what is advertises it does.
So far trupanion has lived up to what is advertises it does. I have not been caught up in any ready tape thus far. Let's see what happens with this claim. In a nutshell it was pleasant to get a person on the phone Sunday afternoon at 4pm.
Insurer: Trupanion Canada
By:
Great insurance in bad times
Wonderful insurance most of all caring people that go out of there way to help
Insurer: Trupanion
By:
Easy claims process fair decisions and clearly documented information about coverage eligibility.
Easy claims process, fair decisions and clearly documented information about coverage eligibility. Occasionally it can take a bit longer to get escalated responses/troubleshooting done, but staff is helpful and does get everything addressed eventually. I have worked with other pet insurance companies previously and even with the occasional delay in response time Trupanion is light years ahead in ease of use, clarity of policies and timely reimbursement.
Insurer: Trupanion
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