Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Franklin was so helpful.
Franklin was so helpful.
Insurer: Nationwide
By: Patti Rankin
Its was the best experience submitted…
Its was the best experience submitted my claim and got paid after 2 days. Will add my other dogs to the insurance also
Insurer: Spot
By: Fahad
Great Coverage and Excellent Prices!
"I love this insurance! The plan I have is the top of the line with the highest percentage of coverage. I have recommended this insurance to my coworkers, other I meet at the Vet Clinic, and more. The staff are so kind and very sympathetic to my baby's needs as well as mine. I would highly recommend this company to anyone who wants grat coverage at great prices with an easy and quick reimbursement turnaround. "
Insurer: Pets Best
By: Julie
The Best Pet Insurance!
My young standard poodle was diagnosed at 16 months. There were lots of medical bills to diagnose and properly treat her. Fortunately I have Pets Best Insurance. They have been extremely responsive and covered everything as per my policy terms. I would highly recommend them and I will use them on all my future fur babies!
Immunotherapy is expensive! Thank goodness for Pets Best.
Our 125lb 3 yr old boy Koda was diagnosed with severe environmental allergens at 1 year old. He has to receive weekly injections of his tailor made immunotherapy we receive from his dermatologist of he is miserable with ear and skin infections. These yearly expenses can total in the thousands. Pet's Best covers all of his care at 80%, which is a tremendous lifesaver! I am so glad I had a friend tell me about this wonderful company when we adopted him at 10 weeks old and got the policy. He is a happy healthy boy now!
Big trip off, don't pay, make up excuses
I submitted a simple claim related to my lab having an ear infection. Part of the procedure involved cleaning the blood out of his ears. It was a very bad infection . They claimed cleaning of ears was not covered ($170ish total) and denied claim. I bitched and they said give more info. They already contacted doc and knew EXACTLY what was done, which is what I submitted. These people are thieves and I will be filing complaints with Florida/Alabama/commiefornia authorities . DO NOT USE THESE SCUMBAGS.
Insurer: Lemonade
By: Michael
Excellent customer service
Excellent customer service
Insurer: Nationwide
By: customer
Great fast customer service
Great fast customer service
Insurer: Nationwide
By: customer
I LOVE Fetch Pet!!
I LOVE Fetch Pet!!! We had to rehome our Springer due to the face that my husband and I were in the hospital. She was insured through Fetch Pet. I spoke to av representative and they were so helpful as my husband passed away last week. I have rescued a new Yorkie and they helped me through the process. They are understanding and their customer service is top notch! I love them!!!!
Insurer: Fetch
By: Lin Fields