Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Simple and clear
Josh made sure I understand everything about the policy
Insurer: Fetch
By: Terie Slater Huston
I had such a wonderful experience today…
I had such a wonderful experience today with John. He was incredibly patient, attentive, and took the time to explain everything so clearly. You can tell he truly cares. Thank you so much for your kindness and support with Esmeralda!
Insurer: Nationwide
By: Claudia Stephens
Harley is five stars
Harley was friendly, patient, and answered all my questions and concerns. She was very knowledgeable. Thanks for making it easy to get my dog covered.
Insurer: Fetch
By: Diana
Amanda was up being outgoing and…
Amanda was up being outgoing and understood my sense of humor. I only had the one question regarding teeth cleaning and she answered it and then went on to give me much more information on the insurance I have selected which was great. I had done a lot of comparison-shopping and fetch fit the bill regards, and all the best to Amanda, Sylvia Armstrong.
Insurer: Fetch Canada
By: Sylvia
excellent service
excellent service, website very user friendly
Insurer: Spot
By: THERESA BEVERLY
Healthy Paws is so easy to work with
Healthy Paws is so easy to work with. Communication is clear and concise. I have been with them for almost 9 years and over several surgeries with my dog and they always do a great job.
Insurer: Healthy Paws
By: Peter J.
I’m very satisfied with Embrace pet insurance
I’m very satisfied with Embrace pet insurance. Submitting claims is very easy and the claims are processed within a few days. They’re very good on keeping me informed if more information is needed about a claim. I recommend Embrace pet insurance to my friends and family.
Insurer: Embrace
By: Rina Huezo
Pets Best reduced 4 line items on my…
Pets Best reduced 4 line items on my actual veterinary invoice by a total of $130 without my consent or any explanation. Their own website states they pay based on your “actual veterinary bill,” but they used their own lower amounts instead. I have filed complaints with the California Department of Insurance (CDI) and the Better Business Bureau (BBB). Do not trust this company.
Insurer: Pets Best
By: T Q
Very prompt
Very prompt, understanding and professional. I trust the company more than any other insurance provider
Insurer: Embrace
By: Edmund Piccolino
Highly Recommend Spot
I have had an excellent experience with Spot Pet Insurance. I have had Spot Insurance for years and this year is the first time I have actually used it. It took me a while to build up to my deductible, but I have a pretty sick 7-year old pup and we have not been able to identify the issue. The insurance is very quick to reimburse by direct deposit. The website is super helpful by allowing you to track your claims, etc. If you have a fur-baby and there are any illnesses it can cost hundreds to determine the causes - well worth it.
Insurer: Spot
By: Kathryn Eason