Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


February 08, 2021

Trupanion is the best!

I would never be without Trupanion insurance for my pet. They always fast with the claims and wonderful caring people.

Insurer: Trupanion

By:

Useful
February 08, 2021

Great Insurance Comapny!

Always a flawless and painless experience!

Insurer: Trupanion

By:

Useful
February 08, 2021

Called trupanion and they took care of my claim very quickly.

Called trupanion and they took care of my claim very quickly. The representative person was very nice.

Insurer: Trupanion

By:

Useful
February 08, 2021

Ease of opening a claim; excellent communication from customer service.

Ease of opening a claim; excellent communication from customer service.

Insurer: Trupanion

By:

Useful
February 08, 2021

excellent sign-up experience

I called in as I had a several questions. The person who answered was delightful, had all the information I needed, and helped me sign up for insurance.

Insurer: Trupanion

By:

Useful
February 08, 2021

Easy Sign Up

I likes the fact thatI could converse directly with a person, not just answer a series of software generated questions. It allowed me to ask questions and get immediate answers.

Insurer: Trupanion

By:

Useful
February 08, 2021

I love my Trupanoin!

I love my Trupanoin!! The staff is very nice and knowledgeable and has shown me compassion when ever I have called about my Maggie!!

Insurer: Trupanion

By:

Useful
February 08, 2021

I'm not happy with the service that I receive.

I'm not happy with the service that I receive.

Insurer: Trupanion

By:

Useful
February 08, 2021

Impressive service

Impressive service

Insurer: Trupanion

By:

Useful
February 08, 2021

Joe is awesome!

Joe Campbell has been super sweet from the very start and incredibly helpful when finding the right plan for us.

Insurer: Trupanion

By:

Useful

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