Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


February 09, 2021

Glad I have Trupanion

always easy and smooth

Insurer: Trupanion

By:

Useful
February 09, 2021

Roxie journey

Always prompt and great customer sevice

Insurer: Trupanion

By:

Useful
February 09, 2021

Gave me the feeling my questions matter

Thank you for being kind and knowledgeable. Very pleasant, and gave me the feeling that my question did matter. Someone who does their job with care

Insurer: AKC

By:

Useful
February 09, 2021

Wonderful

Courtney was wonderful. I believe she was the same person who helped me through a traumatic time with another one of my animals. She was and is wonderful! Thank you.

Insurer: AKC

By:

Useful
February 08, 2021

Trupanion is the best!

I would never be without Trupanion insurance for my pet. They always fast with the claims and wonderful caring people.

Insurer: Trupanion

By:

Useful
February 08, 2021

Great Insurance Comapny!

Always a flawless and painless experience!

Insurer: Trupanion

By:

Useful
February 08, 2021

Called trupanion and they took care of my claim very quickly.

Called trupanion and they took care of my claim very quickly. The representative person was very nice.

Insurer: Trupanion

By:

Useful
February 08, 2021

Ease of opening a claim; excellent communication from customer service.

Ease of opening a claim; excellent communication from customer service.

Insurer: Trupanion

By:

Useful
February 08, 2021

excellent sign-up experience

I called in as I had a several questions. The person who answered was delightful, had all the information I needed, and helped me sign up for insurance.

Insurer: Trupanion

By:

Useful
February 08, 2021

Easy Sign Up

I likes the fact thatI could converse directly with a person, not just answer a series of software generated questions. It allowed me to ask questions and get immediate answers.

Insurer: Trupanion

By:

Useful

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