Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
I could not be any happier.
My cat had two unexpected surgeries due to swallowing foam rubber.Needless to say the cost was significant. I filed the claim the day after my final bill came in. I had a question so I called. The representative told me exactly how to do it online. It could not have been simpler And two days later I was notified the amount that I will be getting paid minus my deductible and co-pay.I was absolutely amazed how simple and quick the process was.
Insurer: Healthy Paws
By: Suzanne
A life saver!
Trupanion has been a life saver!! After losing Luna’s brother to Diabetes and not having insurance it almost brought me to bankruptcy with all the bills left to pay! after this experience I immediately got my Luna 6 years old insured with trupanion and it’s been a breeze! I don’t know what I would of done without trupanion because now my Luna it’s an addisonian ! A life desease that requires constant care! Thank you trupanion for being with me on all of this!!!
Insurer: Trupanion
By: Gloria
Human insurance companies should be as wonderful to deal with as Embrace!
Embrace has been nothing but wonderful to deal with! I've had insurance for my pet with Embrace for years and I'm always grateful that I made that choice. I never feel like I have to think twice about giving my dog the care he needs. Embrace is there for him and me.
Insurer: Embrace
By: Anita
I highly recommend Healthy Paws
I got Healthy Paws Pet insurance a little over four years ago for my dog Jax who I adopted. This January he got very sick with a rare condition called Sterile Nodular Panniculitis. He was in the hospital for a week, had surgery and is on all kinds of medicine. His treatment is ongoing. The costs for all was so high. I don’t know what I would have done without Healthy Paws. They covered 90 % of all costs indicated in my contract after my deductible. Claims were processed quickly, customer service so helpful for my many questions and payment made quickly. I highly recommend Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: Laurie
Great insurance
I called with questions for my daughter's new puppy she was very helpful and I always recommend trupanion to anybody I meet
Insurer: Trupanion
By:
Fast responses and clear communication
The response to my claim was seamless. The vet initiated it. The communication was quick and precise. Only complaint is the increase in rates.
Insurer: Trupanion
By:
Greatfull
Customer service is efficient polite and sincere
Insurer: Trupanion
By:
My Cali has been enrolled in Trupanion for the last 8 years.
My Cali has been enrolled in Trupanion for the last 8 years. The website is easy to navigate, filing claims has never been easier and the customer service is excellent. I have never had an issue with any aspect of my Cali's healthcare needs with Trupanion.
Insurer: Trupanion
By: