Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Filing an insurance claim is not fun but the Trupanion people always make me feel good.
Filing an insurance claim is not fun, but the Trupanion people always make me feel good. They don't make me feel stupid about asking questions. Ari was really helpful walking me through the process. I also appreciate that Trupanion people always ask about my dog and how he's doing. That's really nice and makes me feel good.
Insurer: Trupanion
By:
Muy buen plan te explican cada detalle.
Excelente servicio contestaron con mucha rapidez.
Insurer: Trupanion
By:
Stellar Pet Insurance
Trupanion stays committed to prompt attention to claims and review of past history of medical issues. I look forward to adding another pet soon! It would be nice if human insurance companies would be as attentive and comprehensive.
Insurer: Trupanion
By:
Annie was very pleasant and was able to complete exactly what I asked for.
Annie was very pleasant and was able to complete exactly what I asked for. Only thing was I wished the online app would allow me to change my deductible without calling in. Oh and online chat kept referring me to check for answer under Faqs however nothing addressed deductible changes there.
Insurer: Trupanion Canada
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I do like the service and having insurance for my dog!
I do like the service and having insurance for my dog!
Insurer: Trupanion Canada
By:
Awesome!
It was easy, customer service was very helpful.
Insurer: Trupanion
By:
Because Laura answered my question quickly
Because Laura answered my question quickly
Insurer: Trupanion
By: