Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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No hassle claim settlements.
No hassle claim settlements. Great value for money. Rapid customer service response.
Insurer: Trupanion
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rep answered questions if a straight forward manner and provided requestioned information.
rep answered questions if a straight forward manner and provided requestioned information.
Insurer: Trupanion
By:
Great experience
Auto adjudicated. I received a text immediately saying the claim was received and only moments later that it was approved and applied to the deductible. A copy of the claim was then emailed the next day. Very fast. Extremely convenient...I didn’t have to do a thing!
Insurer: Trupanion Canada
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Customer support is great!
Customer support is great!
Insurer: Trupanion
By:
Easy sign up and great coverage
They made it so easy for us to sign up, explained everything so clearly and had our pet covered instantly!
Insurer: Trupanion
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E-Z Claim Process
Submitting to Trupanion is always easy, and the communication is quick and clear.
Insurer: Trupanion
By:
It was easy and straight forward
It was easy and straight forward
Insurer: Trupanion
By:
Thayer are very helpful in whatever question you have on your policy.
Thayer are very helpful in whatever question you have on your policy.
Insurer: Trupanion
By:
Trupanion has truly been a lifesaver for myself and my medically needy pup.
Trupanion has truly been a lifesaver for myself and my medically needy pup. Nearly every single claim I have submitted has been approved and payment is always received quickly. When I've needed to speak to someone every agent has been friendly and helpful and I really have very, very few complaints.
Insurer: Trupanion
By: