Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Courteous sympathetic customer service.
Courteous, sympathetic customer service. Easy claims processing. Quick turnaround.
Insurer: Trupanion
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Customer service is super professional and friendly!
Customer service is super professional and friendly! Never had an issue with reimbursements.
Insurer: Trupanion
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Matt provided efficient and effective service.
Matt provided efficient and effective service.
Insurer: Trupanion
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Excellent and caring response
Excellent and caring response
Insurer: Trupanion Canada
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Excellent quick service
Excellent quick service
Insurer: Trupanion Canada
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Very personable friendly and helpful.
Very personable, friendly and helpful.
Insurer: Trupanion
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Although I believe you are mistaken over the coverage analysis in this case your communication was prompt consistent and everyone to whom I spoke was worried about Polly and her needs.
Although I believe you are mistaken over the coverage analysis in this case, your communication was prompt, consistent, and everyone to whom I spoke was worried about Polly and her needs.
Insurer: Trupanion
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Always good experience when dealing with customer service.
Always good experience when dealing with customer service.
Insurer: Trupanion
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Denied claims for no good reason; had to appeal.
Denied claims for no good reason; had to appeal. Got an email saying claim closed, had to read fine print on bottom of attachment saying claim is being reviewed. So why not lead with that in the email; it's a jolt after paying about $1000 in premiums a year to hear you cannot pay on the claim when you are actually reviewing the claim. How about some good PR and change the notification? One unhappy customer.
Insurer: Trupanion
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