Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Trupanion is very straightforward and has always paid exactly what their policy promises to cover
We've had Trupanion ever since our Bichon was a puppy (almost 8 years now). They are very easy to deal with and have never denied any charges that are covered by our policy. I would recommend them.
Insurer: Trupanion
By: Michael
Always prompt, courteous service.
My daughter, a dog trainer, recommended Trupanion insurance to me when I adopted my dog from a rescue organization. I have been very happy with the service, prompt, courteous and helpful. Having insurance has eased the financial burden when Fenn developed unexpected health problems.
Insurer: Trupanion
By: Pat
Super easy claim process
I adopted my kitten from a shelter last year and was provided a free month of pet insurance. I have never had pet insurance on my dogs, so I didn't know a lot about it. I did a bunch of research and decided to go with Healthy Paws. I honestly didn't think I'd use the insurance since my cat is so young, but a year and a half later she developed painful bladder stones which required expensive surgery. The Healthy Paws claim process was super easy, they reached out to my vet for additional records (saving me time), and my invoices were all approved. It was so easy and a huge relief that she could get the best care possible and I didn't end up with thousands of dollars in bills.
Insurer: Healthy Paws
By: Pam
Some comfort in a stressful situation.
Trupanion has been there for us every step of the way. The vet hospital never has a problem contacting trupanion insurance. His on going condition has been very stressful but at least we can count on trupanion for a good portion of expenses and honestly with out it we would have lost or wonderful little dog Bruno. We tell everyone about your insurance. Thank you.
Insurer: Trupanion Canada
By:
Very simple and fast!
Very simple and fast! Nothing but good things to say about Trupanion.
Insurer: Trupanion Canada
By:
Awesome!
Great job by all!!! I would recommend Pets Best! Fast reimbursements! Easy to submit claims! Gets back to customer quick! Awesome thus far!
Insurer: Pets Best
By: Denise
Not customer friendly if you are not very computer competent
I need to change the card we use to pay our bill. I can't figure out how to do this. I tried calling and was told I can now only do this on the computer. This was not the case in the past. I am not sure how to do this. We have had this insurance for about six years and communication is difficult. Every year I email the report from the vet for my dog's routine checkup. This year I received a couple of responses referring to the routine checkup information as a claim. I never got a confirmation that you filed the information about the dog's annual checkup which is supposed to be on file to prove he is getting his routine care and vaccinations. I could really use some better customer service. Too many things are unclear and I am not a knowledgeable computer person. As far as a recommendation I think it depends on how comfortable you are with the computer. Thank you.
Insurer: Healthy Paws
By: Sandra
A++++ all around
We have carried Healthy Paws pet insurance since we adopted our dog. He has had numerous claims and all have been paid with no issues. Their customer service is top notch and turn around time on reimbursement is very quick. We have even received phone calls and emails inquiring about how Milo is recovering from surgeries and/or illness. Highly recommend!!!!
Insurer: Healthy Paws
By: Kelly
Peace of mind
I highly recommend healthy paws to other pet owners as it removes the pressure of not knowing if you will be able to afford the medical care for your pup. Ziti recently ingested hazardous material and was able to get everything removed within one hour of the ingestion occurring and had absolutely no complications whatsoever as she was able to get the vet fast and it was never a question of it I could afford her care. Healthy paws is great!
Insurer: Healthy Paws
By: Jaclyn