Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Hope you don’t have to speak to anyone
Confusing and not user friendly. Once you log in on the app, you have to log in two other times to see relevant information about your account
Insurer: Pets Best
By: Sebastian
Reliable
Trupanion is everything they say they are and then some. Their efficiency on claims handling is outstanding. As I am in the insurance business, this company is excellent to deal with and we are extremely grateful to have them as our Pet Insurance Provider!!
Insurer: Trupanion Canada
By: Kip
Friendly professional service
Friendly professional service
Insurer: Trupanion
By:
Top of the Line Service
Rapid response, very friendly.
Insurer: Trupanion
By:
Representative was professional friendly and knowledgeable.
Representative was professional, friendly and knowledgeable.
Insurer: Trupanion
By:
What a wonderful experience!
Sterling Snow was articulate, kind, knowledgeable and upbeat. He took the time to answer my questions and provide me with an enjoyable enrollment, and made me feel confident in my pets new coverage choices.
Insurer: Trupanion
By:
Excellent coverage arrived fast!
Thank you for the fast response during a stressful time .
Insurer: Trupanion
By:
Because every time I call I receive an answer immediately without having to speak and frustrated talking into a computer and I also enjoy the very friendly conversations we have the staff are great.
Because every time I call I receive an answer immediately, without having to speak and frustrated talking into a computer, and I also enjoy the very friendly conversations we have, the staff are great.
Insurer: Trupanion Canada
By:
Exceptional Customer service
excellent customer service. Nice to hear a friendly voice.
Insurer: Trupanion Canada
By:
Awesome service
Excellent customer service. Very knowledgeable and friendly also extremely helpful.
Insurer: Trupanion Canada
By: