Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Awesome!
I am so grateful that my vet recommended Trupanion. I got my dog as a puppy (6wks). I bought Ins for him at 2 moths. At 3 months he was diagnosed with HOD, degenerative joint disease, double hip dysplasia and other joint issues. Trupanion has been so helpful. In his care, information and just plain help. I was recommended the rider for him and am ever so grateful that was it not only recommended, but thatni chose to take it! My many boy is currently undergoing lots of diagnostic testing but also has the possibility of lots of future surgeries. Thank you Trupanion for helping us every step of the way!
Insurer: Trupanion
By: Lisa
Absolutely Recommend for Any Pet Parent!! No Hassle Reimbursement
I love, love, love this company. I usually never write reviews, but this company is so fantastic, I felt guilty for not spreading the word. Unfortunately, my poor Labrador who was almost three at the time, had to have TPLO surgery for a torn ACL and meniscus. One day, she started hopping and within minutes, she could only walk on three legs. It was heartbreaking to see. The whole ordeal was a three month long recovery time which required home physical therapy, lots of meds, and kennel rest. The most reassuring part as the financial concerns and knowing my sweet baby girl would be able to walk again. Healthy Paws processed my claim in a week, mailed a check for 90% of the cost, didn’t ask questions about the vet bills, and even checked in to see how she was doing. I had to put in claims for small issues during the earlier parts of her puppyhood, and had great service for those claims as well. The peace of mind I get from having Healthy Paws is immense and I feel I’d be an irresponsible pet parent for not having it. Do yourself and your fuzzy a huge service and get pet insurance. I had a healthy three year old lab and look what we went through. I would have been struggling to have paid a $2500 vet bill. You never know what could happen.
Insurer: Healthy Paws
By: Traci
Super smooth experience
Animal hospital submitted claim and I did not have to do anything. This was really nice, especially given the grief/distraction of having a very sick pet who needed emergency surgery. Not having to fight with an insurance company was really nice.
Insurer: Trupanion
By:
Great fast service
I sent invoices Friday night, got confirmation Saturday night, was approved Sunday and my money was in my account Tuesday. Great service
Insurer: Trupanion
By:
Customer service was very friendly and helpful.
Customer service was very friendly and helpful. My account information is now fully up to date.
Insurer: Trupanion
By:
Great Interaction
Easy to use. The private insurance industry should spend a day with your people. Easy to use claim filing, quick response friendly customer service
Insurer: Trupanion
By:
Great costumer service.
Representatives are very helpful, polite and understanding.
Insurer: Trupanion
By:
Very prompt and professional
Very prompt and professional
Insurer: Trupanion
By:
Always great service and quick to take care of all needs (claims etc) thank you!
Always great service and quick to take care of all needs (claims, etc), thank you!
Insurer: Trupanion Canada
By:
Contradicting customer service
I felt like my file was just being passed around and no one actually wanted to help. I was told when I got the policy that I would be able to cancel the policy if I didn’t like my pre-existing conditions. They also told me I had to get an exam in the first 30 days, which I did. I didn’t get my policy underwriten because they were having trouble getting my records. So I called everywhere asked for records to be sent and then continued to confirm and call them. Every time I called they said they received the records and had to review them. Weeks later I would get an email saying they need the records that they confirmed they had already received when I spoke with them on the phone. This went on for months. I then requested if they are unable to help me id like my money back and cancel my policy since I was told if I didn’t like the underwriting I could get reimbursed and I couldn’t even get my file underwriten. Then they just up and canceled my policy. Said I can’t get my money back and this is still an ongoing and difficult issues with many emails and phone called. It’s been a complete waste of money and time and I feel like they just want to keep my money and get rid of me. Worst customer service and company I have ever dealt with.
Insurer: Pets Plus Us
By: Amanda