Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Prompt, timely, satisfaction
Timely and professional response to our claims, with satisfactory results
Insurer: Trupanion
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Good insurance
I have never had a problem with Lemonaid insurance.
Insurer: Lemonade
By: Ellen
A dog's life made better and longer
We first had Mazie as a one-year old foster. I had a feeling she'd be trouble after discovering she was pregnant and fostering her and her 11 puppies. I signed her up when I adopted her after "foster fail." After 10 years, Trupanion has helped me keep Mazie going through two TPLO surgeries and now an ongoing battle with Valley Fever. They treated the two TPLO issues as one, so I didn't have to pay two deductibles, just one. Mazie fought through Valley Fever a few years ago with 18 months of expensive meds and expensive blood test checks. The valley fever has come back and is affecting the bone in her elbow, and Trupanion is again there for us, paying 90% for X-rays in addition to the meds and tests. Customer care is excellent, with claims paid in about 3 days. God Bless Trupanion!
Insurer: Trupanion
By: Nicki
Reliable
I have never been disappointed by Trupanion. I had 2 boxers one of which we lost after a painful battle with cancer. Many tests and treatments, thousands of dollars. We never had to wait, we were not challenged ever. Made the process doable and made our family feel we had done all we could. Same with the day to day care of Tyson. Always reliable, no delays. It’s really important that any insurance company does their job in that manner and this is one of the few that do. Better than my own insurance!
Insurer: Trupanion
By: Kelly
Knee surgery made easy
Our German Shepherd tore his CCL and needed surgery. Healthy Paws made it easy so we could focus on helping him recover. Just snap pictures of the doctor’s receipts and they do the rest. It’s nice to know they are there to cover you in times of need.
Insurer: Healthy Paws
By: Jason
Trupanion member since February 2021
Very impressed with timeliness, thoroughness of communication and payment once a claim is filed.
Insurer: Trupanion
By:
Trupanion: A cut above
Always professional and efficient!
Insurer: Trupanion
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Trupanion is my dog’s best friend
Always speedy. Thank you!
Insurer: Trupanion
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I have had nothing but a positive experience with Trupanion.
I have had nothing but a positive experience with Trupanion. Your rates are reasonable, you pay claims very quickly. I recommend Trupanion to everyone that has pets. They are a life saver!
Insurer: Trupanion
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Convenient and great value
I’m so glad that I chose to keep the pet insurance for this dog. The Veterinary clinic automatically submits all claims so there is no extra paperwork to do at home. The only suggestion I would make is that trupanion increases the detail on the claim report so that i would see a line by line breakdown that reflects each charge from the veterinary bill.
Insurer: Trupanion Canada
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