Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Amazing customer service and worth the money!
Lemonade has the best customer service. Everyone is so kind and responsive. I met my deductible after one visit to the emergency vet for my dog Perri filing the claim and then another claim after was so easy and I got 80% of my money back.
Insurer: Lemonade
By: Stephanie
TRUPANION. THE BEST DOG INSURANCE EVER!!!!
I signed up to use Trupanion about 12 years ago when I adopted my pet Remy. We adopted her when she was 7 months old. Trupanion is the best pet insurance. Their Website is very user friendly. They are very prompt with their payments. You submit your invoice and usually have an answer in a day or 2 and your money soon after that. It has been a pleasure to do business with them over the past 12 years.
Insurer: Trupanion
By: CATHLEEN
Very satisfied
Never heard of Lemonade Insurance before, but after some research and comparison shopping, it was hard to beat the plans and premiums offered. The website is not only simple to use, but whimsical and well documented. Likewise, it's been a pleasure interacting with staff who engage with a great attitude and care for the customers.
Insurer: Lemonade
By: Gerald
It really works! Easy, easy, easy.
I was skeptical of "pet" insurance and paying anywhere from $30 to $90 or more per month (depending on your coverage amounts) for my new puppy but my daughter swore that the next time she gets a dog she is DEFINITELY getting insurance, so I looked in to it. I found Lemonade Insurance. Reasonably priced for pretty good coverage so I signed up. In 2 months I have already met my deductible and have begun getting reimbursed. I honestly never thought I would even make my deductible but a little case of diarrhea and a some kind of insect bite was all it took. Claims are filed easily via their app and emails from Lemonade keep you posted on your claim. I did have 1 claim that took a little longer than the others that I did contact them about, no big deal, it just took a little longer for whatever reason. I am a convert to pet insurance and I recommend Lemonade!
Insurer: Lemonade
By: RICHARD
Trupanion has ALWAYS come through for my Dogs so pleased and Happy with this Company!!!
I can't say enough good about Trupanion. I have not had a hitch in the 3.5 years I have had this insurance on our 4 dogs! They always come through without question and never disappoint me. I have always had a somewhat skeptical attitude toward Insurance, but I will have to let that go in regard to Trupanion because I can say for sure that this is a reputable, Company with integrity and amazing customer service!
Insurer: Trupanion Canada
By: Sherry
Very pleased so far never having pet insurance for previous pets.
Very pleased so far. Agents are very accommodating, and claims settled very quickly. Sully is just a pup(10 weeks), and this is very helpful getting started off right. With veterinarian fees and illnesses/ accident potential it only makes sense to have this help in time of need, especially for the cost involved. Great decision So far.
Insurer: Lemonade
By: Walter
Easy to file claims. Customer service is the best.
Easy to file claims. Payment received fairly quickly. Customer service is prompt, courteous and professional. No big menu to go through before talking to a knowledgeable representative,
Insurer: Pets Best
By: Linda
Amazing
Lemonade pet insurance has been such a great experience start to finish. Claims and reimbursement is a hassle free process and done in a few minutes on your phone. The Customer service and fun emails are another great part!
Insurer: Lemonade
By: Kristina