Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Awesome pet insurance
You’ll are very accommodating when possible.
Insurer: Trupanion
By:
Based on my experience with them Trupanion has always reviewed claims and paid fairly and efficiently.
Based on my experience with them, Trupanion has always reviewed claims and paid fairly and efficiently. Customer service reps are always friendly and resolve all issues.
Insurer: Trupanion
By:
Great coverage once again
Once again excellent. My claim was submitted online, reviewed by you and the amount covered was deposited in my account in just about one weeks time. I walk my 2 Dogs almost every day at local parks and I talk to many fellow Dog lovers. I always ask them if they have health insurance for their Dogs and recommend Trupanion highly. I just talked to a person yesterday who walked her Dog past my house and she said she had insurance from another company and wasn't too happy with the coverage. After I told her how well Trupanion covers claims she said she was going to switch companies.
Insurer: Trupanion
By:
Long time to resolve
First claim had not been received before second one arrived. Talked to First claim mailed was not received by the time the second one arrived. Talk to nice lady on the phone and she told me where to send an email with first claim. Sat for awhile before it said seeking information. Took long to say pending review. Then took awhile to say what I was receiving. Don’t know how long it takes to get a check but still waiting. Don’t want bank information on internet so still waiting for snail mail.
Insurer: Trupanion
By:
My agent was knowledgeable personable and quickly addressed my needs.
My agent was knowledgeable, personable, and quickly addressed my needs.
Insurer: Trupanion
By:
Simple and fast reimbursements!
Helpful and fast reimbursements! My cat has asthma and I’ve never had any issues with the claims I’ve submitted.
Insurer: Trupanion
By:
This is the #1 choice for pet insurance.
Very easy to submit my claim to the company. Great follow up on the status and review of my claim. Easy to understand breakdown once claim was approved.
Insurer: Trupanion
By:
This was my first claim after having the insurance for 2 years.
This was my first claim after having the insurance for 2 years. It was an easy experience and they were very helpful with all information that I requested. Thank you for being there for me and Tucker
Insurer: Trupanion
By:
Trupanion always takes 100% care of us.
Trupanion always takes 100% care of us. Very friendly staff and fantastic no problem attitude. Very reassuring at a time that you need them the most.
Insurer: Trupanion
By:
Trupanion had been a life saver for both me and my dog!
Trupanion had been a life saver, for both me and my dog!! Without trupanion, the cost of Finn’s injuries would have likely required him to be euthanized. Trupanion is extremely quick in responding to a claim AND paying out claims. Highly recommend!
Insurer: Trupanion
By: